Customer Charter

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Customer Charter Customer Charter

You really can relax when booking your holiday with us, because we promise:



You’ll get the best deal for your holiday

Whenever you book, you can always be sure you’ve got the best deal. Because if the price of your holiday goes down after you’ve booked, we’ll refund the difference - and if it goes up we’ll never ask you for more.

If you find your holiday cheaper, we’ll match the price and give you an extra £50 off

If you find the same holiday you’ve booked cheaper elsewhere, we’ll refund the difference and give you an additional £50 discount per booking. (Just remember that the cheaper holiday must have the same departure date, same UK departure airport, itinerary and inclusions as your Archers holiday). 

If you book in advance, you’ll be rewarded

The sooner you book your holiday, the more likely you are to benefit from any special offers we have, such as regional flights and single rooms without supplements..

We’ll protect your holiday and your money

Archers Holidays is a member of ABTA and our flight-inclusive holidays are protected by ATOL, so once you’ve paid, you can be sure that both your holiday and your money are safe. 


To read our full terms and conditions click here.


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However this does mean you will be missing out on new brochures and exclusive offers. We are also happy to send new brochures to your friends. However, we wouldn't want to send them something they would object to, so we ask that you ensure you have your friends' consent to provide their details. We comply strictly to the terms of the Data Protection Act 1998. Your details are safe with us and will never be released to other companies or third parties for their marketing purposes. If at any time, you would like us to stop sending you mailings or e-mails, please let us know and we will do so immediately. Your contact details will be used not only for marketing purposes but to maintain your booking. Please refer to our Privacy Policy for more information. The information is controlled by Archers Tours Ltd. Archers Holidays is a trading name of Archers Tours Ltd.

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