Guaranteed Departure DatesMore Details
We generally operate the vast majority of departures that we advertise, adding additional tours for the most popular dates, but where we find we are short of bookings on any particular date, we will speak to you about alternative dates a minimum of 10 weeks in advance (i.e, before your final balance is due). However, you should know that we take bookings from customers resident in a large number of the English-speaking countries around the world, who also want to tour Europe & further afield, so you will generally be travelling with Australians, Americans, Canadians, New Zealanders and South Africans. This does give us a much higher density of bookings than you might have imagined, and is also in part why we are able to offer such a wide range of departure dates and departure points from the UK.
How long are we on the Coach forMore Details
This does depend on the itinerary, but even if you are travelling all day, the Coach will make frequent stops for photo-opportunities / viewpoints and of course, comfort stops.
Seat RotationMore Details
All our Tours operate a seat-rotation system. This ensures that everyone rotates (with their travelling companion) around the coach, and will spend some time towards the front of the coach, and some time on either side, thus giving everyone a different perspective. The only exception to this might be if there were fellow-travellers with access or mobility needs, but even in such cases, they will be allocated seats convenient for the exits, not simply the front seats.
Will we be met on arrivalMore Details
For air-inclusive Tours, you will always be met on arrival at your final destination - either by a Tour Director, a Representative, or our Local Agent. In a few cases the local Airport Shuttle is used, but if this is applicable, you will be briefed on this. Where your departure flight from the UK has a connection, or where you are travelling by rail and have to change or make a connection, you will not be met, and should follow the local instructions/directions. If you have any concerns, then please contact us.
Provision of Pool/Beach TowelsMore Details
Beach/Pool towels are not generally provided, although these can often be hired.
Local RestaurantsMore Details
Where your Tour arrangement is "room only" this gives you the freedom to eat out and get a feel for the local colour & cuisine, but at the end of a busy day, you may not want to go too far. If your Hotel doesn't have its own restaurant, then ask Reception for local eateries, or local shops. We also find Trip Advisor a very useful source of local information, including restaurants, bars & shopping.
Comfort StopsMore Details
Over many years of Touring, we have found it better for all concerned not to use the on-board toilet facility (where they exist). Our itineraries make frequent comfort stops - we aim never to be travelling non-stop for more than 2-3 hours.
Air Conditioned CoachesMore Details
All our Touring Coaches are airconditioned - the only exception being Safari vehicles of course.
Minimum AgesMore Details
With over 50 years of touring experience, we know that young children simply don't enjoy coach tours, so we don't accept bookings for children under 8.
Whatever your destination, try to avoid carrying any substantial sums in cash. For the USA/Canada, take the majority of spending money in US or Canadian Dollar Travellers Cheques. For other destinations, take Sterling Travellers Cheques and some local currency. Credit Cards (Visa / Mastercard etc.,) are now widely accepted (notably American Express & diners Club in the USA) but DO check your Card provider's conditions as charges usually apply to all transactions - in addition to currency exchange fees. You should note that in Cuba, no cards or Travellers Cheques related to USA Banks will be accepted.
UK Airport Check-in TimesMore Details
For North America & Far Away Holidays the minimum recommended check-in time is 3hrs. For other destinations its usually 2hrs, and Domestic flights about an hour - but specific information will be provided on your Travel Documents
Are there only British Customers on TourMore Details
We are part of the Globus family of brands, so you may be travelling with customers from our colleagues in North America & Canada, Australia, New Zealand, and South Africa - basically the English-speaking continents
Cost of Eating OutMore Details
The cost of eating out in any destination will vary, and we can't really deal with specifics in this FAQ format, but it is something that you can research on-line. We find Trip Advisor a good source of local information about stuff like this.
Average TemperaturesMore Details
Specific detail relevant to your tour can't be provided in these generic FAQs, but websites such as www.world-climates.com are an excellent source of data.
Optional excursions are not usually pre-bookable, but where they are, we will tell you at the time of booking. Guide prices will be provided foryour information with your Travel Documents. Before this, we do have previous-season's prices available on request from the Call Centre:
Advance Passenger Information (API)More Details
To provide your API data, go to the blue link "My Booking" at the top right of any Web Page. You will need to enter your Booking Reference and the Lead passenger name, and this will take you to the secure link where the required API information may be entered.
Important informationMore Details
The Archers Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the information contained in the Holiday Information pages forms the basis of our contract with you. You should therefore read and ensure you understand them (raising any queries you may have with us) before asking us to confirm your booking. Where in these Booking Conditions we refer to “we”, “us” and “our”, this means Archers Tours Limited trading as Archers Direct. References to “you” and “your” means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage).
Except where otherwise expressly stated, these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” means such holiday arrangements.
1. Your ReservationMore Details
Once you have booked and paid your deposit or full payment as applicable, we will reserve your holiday on the basis of these Booking Conditions. Your booking will be taken as confirmation that you have the authority to book as the lead name on behalf of all persons named on your booking and a binding contract between us will come into existence when we send our Confirmation/Invoice to you. Prior to doing so, we may send you an acknowledgement of your booking and you will also be provided with an ATOL certificate (where applicable) - see clause 18 "Financial Security" for more details. Any such acknowledgement or ATOL certificate simply confirms that we are dealing with your booking request and is not a confirmation of it.
We also draw your attention to the following: Section 2 (OUR PRICE POLICY); Section 3 (IF WE CHANGE YOUR HOLIDAY ARRANGEMENTS); Section 4 (IF WE CANCEL YOUR HOLIDAY); Sections 5 and 6 (YOUR FLIGHT and FLIGHT DELAYS); Sections 7, 8 and 17 (OUR ASSURANCE ON STANDARDS AND ASUSMPTION OF LIABILITY; OUR COMPLAINTS PROCEDURE and IF YOU HAVE A COMPLAINT); Sections 11A, 11B and 12 (DEPOSITS AND SPECIAL REQUESTS; LOW DEPOSIT SCHEME and PAYING THE BALANCE OF YOUR HOLIDAY); Section 13 (IF WE CHANGE YOUR BOOKING); Section 14 (IF YOU CANCEL YOUR BOOKING); Section 15 (YOUR HOLIDAY INSURANCE); Section 16 (YOUR RESPONSIBILITIES), including Section 16(d) relating to YOUR BEHAVIOUR. If you are booking a late/special offer holiday, any extra information and conditions that apply to the late/special offer holiday will also be part of your contract. If in doubt, you should check with us. Please note that we reserve the right to refuse a booking at our discretion without giving any reason for such refusal. In such circumstances, any deposit or other payment received by us will be returned to you and any ATOL certificate provided shall be cancelled.
Please check that each name is exactly as stated in the relevant passport. Please also check that all information which appears on the Confirmation/Invoice or elsewhere is correct and complete. If any information which appears on the Confirmation/Invoice or elsewhere appears to be incorrect or incomplete, please contact us or your Travel Agent immediately (and in any case within 10 days of receipt of confirmation (within 5 days for flights)). This will greatly help us to make the changes you need. We will do our best to rectify any inaccuracies notified. However, if you delay in informing us of these, it may not be possible to correct them later. You will be responsible for any costs and expenses except where we made the mistake. We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure - if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made.
2. Our Price PolicyMore Details
Prices shown in this brochure are believed correct at the time of publication (June 2015). Prices found on our website may differ from those displayed in this brochure, and certain offers advertised on the website may not be available in the brochure. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down from the advertised price. If the price of your holiday has changed, the correct price will be confirmed before you book. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Please note that in rare cases errors may occur when inputting prices into our reservations system or website. We regret that any contract entered into on the basis of an erroneous price will be void. In the unlikely event that such a situation arises you will be given the option to pay the correct price or cancel with a full refund.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, You will be charged the amount over and above that, plus an administration charge of £1 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the options set out in clause 3 of these Booking Conditions. Should the price go down by more than 2% of your holiday cost, any refund due will be paid to you.
3. If We Change Your Holiday ArrangementsMore Details
Although it is unlikely, we may occasionally have to change your holiday arrangements as they are made well in advance, and we reserve the right to do so. For instance, your flight details may change or your accommodation may become unavailable. However, we promise that we will not make any significant changes (as described below) to your confirmed holiday arrangements less than 14 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (examples of which are contained in clause 7(c)). A significant change is a change made before departure, which we could reasonably expect to have a significant effect on your confirmed holiday. The following changes are examples of significant changes.
- A change of your departure airport (except between any of Gatwick, Heathrow, Luton and Stansted).
- A reduction in the number of nights of your holiday.
- A change of your resort area or your accommodation to a lower accommodation category for the full duration of your stay.
- A change of your date of departure (please note that a flight which was scheduled to depart between 22.00 hours and 04.59 hours but which is changed to depart after midnight (or moved forward to depart before midnight) is not treated as a change of date).
- A change in your flight from a day flight to a night flight if the time of your departure has changed by more than 4 hours. A night flight is one planned to depart from the UK between 22.00 hours and 04.59 hours.
- An increase in the price of your holiday of more than 10% of the total holiday price excluding any insurance premiums and amendment charges.
We will work on the basis of the flight times shown on your original Confirmation/ Invoice in deciding whether there has been a significant change to your arrangements as set out above.
If we have to make any significant changes we will tell you as soon as reasonably possible. If there is time to do so before departure you can then choose to:
- Accept the changed arrangements or take any reasonable alternative holiday we can offer you (if this is less expensive than your original holiday, we will refund the difference but if it is significantly more expensive we will ask you to pay the difference). If you decide not to take the alternative we specifically offer you, you may purchase any other available holiday from us at the applicable price and we will refund, or you will be required to pay, the difference in price with your original holiday (please note that these Booking Conditions will apply to any alternative holiday).
- Alternatively, cancel your holiday.
Compensation per person – All non-cruise holidays:
No. of days before departure you are notified
Minimum Compensation Per Person
More than 56 days
7 days or less
Compensation per person – All holidays with a cruise:
No. of days before departure you are notified
Minimum Compensation Per Person
More than 70 days
14 days or less
If you wish to cancel your holiday or accept the reasonable alternative we offer you as a result of a significant change, you must tell us within the time mentioned when we notify you about the significant change or, if no time limit is mentioned, within 7 days of our notifying you. If you do not do so, we are entitled to assume that you wish to accept the changed arrangements. If you choose to accept the new arrangements or purchase another holiday from us, we will, where applicable, reduce the price of your holiday by the compensation shown in the table below. If you choose to cancel your holiday we will refund any money you have paid to us, as well as paying you compensation on the scale below (please note, we will only make one such reduction or payment per person).
A change of overseas airport, return UK airport, aircraft type or return flight time of less than 12 hours will not be significant changes. Similarly, if after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as possible but such a change shall not constitute a significant change. Where your airport is changed, we promise to transport you from your overseas accommodation to your alternative overseas airport and vice versa or from your UK airport of arrival to your UK departure airport. No compensation will be paid and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a significant change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (examples of which are contained in clause 7(c)).
Please note, no compensation is payable for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your confirmed holiday. Minor changes do not entitle you to cancel or change to another holiday without paying our normal charges (as set out in clause 14 'If You Cancel Your Booking').
4. If We Cancel Your HolidayMore Details
We may occasionally have to cancel your holiday arrangements, which we reserve the right to do. However, we promise we will not cancel your holiday after the balance of payment is due unless you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (examples of which are contained in clause 7(c)). If we have to cancel, we will tell you as soon as possible. Except where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel we will offer you the choice of:
- Taking the reasonable alternative holiday we offer you (if this is less expensive than your original holiday, we will refund the difference but if it is more expensive we may ask you to pay the difference). If you decide not to take the alternative we specifically offer you, you may purchase any other available holiday from us at the applicable price and we will refund, or you will be required to pay, the difference in price with your original holiday
- Receiving a prompt refund of all monies paid to us. If you wish to purchase an alternative holiday, you must tell us within the time mentioned when we notify you of the cancellation or, if no time limit is mentioned, within 7 days of us notifying you. If you do not do so, we are entitled to assume that you require a refund.
If you choose to accept the alternative holiday we offer you or purchase another holiday from us, we will reduce the price of your holiday by the compensation shown in clause 3 above unless we are forced to cancel your holiday due to unusual or unforeseeable circumstances, in which case no compensation will be payable. If you choose to cancel your holiday we will refund any money you have paid to us, as well as paying you compensation on the scale shown in clause 3 above unless we are forced to cancel your holiday due to unusual or unforeseeable circumstances, in which case no compensation will be payable (please note, we will only make one such reduction or payment per person).
Where the holiday is cancelled due to unusual or unforeseeable circumstances beyond our control and the consequences of which we could not have avoided even with all due care, we will try to offer you a reasonable alternative holiday, or a refund, where a reasonablealternative is not available. For the avoidance of any doubt, no compensation will be payable in those circumstances.
Minimum Numbers: We regret that in certain circumstances we may only be able to operate certain holidays shown on our website or in our brochures if a sufficient number of people book them. If there is insufficient demand, we have the right to cancel the holiday in question. If we have to do so, we promise we will tell you no later than the date the balance of your holiday price is due. In this situation, you will then have the choice of the options shown in this clause. If possible, we will endeavour to offer you the same holiday departing on a different date. Where we cancel for lack of numbers in accordance with this paragraph, no compensation or other amounts (for example, the cost of any connected travel arrangements you have made independently) will be payable.
5. Your Flight/TrainMore Details
You will be informed of the airline(s)/train(s) operating your package holiday flight(s)/ train journeys at the time of booking. Timings planned are also given for your guidance but your actual flight/train timings will be those shown on your airline/train itinerary (or tickets) which you should check carefully as soon as you receive them. We may substitute alternative airlines/train companies and/or aircraft/trains and/or airports/ stations of destination if necessary, in which case, subject to the note below on the Community List of banned carriers, you cannot transfer to another holiday or cancel without incurring normal cancellation charges (see clause 14 under 'If You Cancel Your Booking'). Any such change will be a minor one not entitling you to compensation, though we shall notify you of the identity of any substitute airline/train company as soon as possible and in all cases at check-in or at the boarding gate. Where we substitute the airline or aircraft we had originally intended to use in connection with your holiday, it may as a result not be possible to provide any in-flight catering which had been advertised.
For the avoidance of any doubt, any such change will be a minor change not entitling you to compensation. Please note that some services are not refundable and therefore may not be liable to change or cancellation. If this is the case, you will be advised of this fact at the time of booking.
Note: EC Regulation No 2111/2005 requires the establishment of a Community list of carriers which are subject to an operating ban throughout the EU and publication of that list to passengers (see http://europa.eu.int/comm/transport/air/safety/flywell_en.htm). In the event that the assigned airline or any substitute airline is or becomes listed on the Community list you may be entitled to reimbursement or re-routing if your flight is cancelled because it is subject to an operating ban. Further information can also be found on the CAA's website.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in the clauses 3 and 4 above. If your airline does not comply with these rules you should complain to the Civil Aviation Authority on 020 7240 6061 or at firstname.lastname@example.org.
6. DelaysMore Details
Flights: We wish we could guarantee to you that your flight will never be delayed, but unfortunately delays still occur. When a delay occurs, the airline may arrange for you to receive refreshments or meals in a reasonable relation to the waiting time. Unfortunately, it is not always possible for the airline to make welfare arrangements as being able to do so depends on factors such as the capacity of the airport concerned to cater for the number of passengers affected by delays, the anticipated length of any delay (it is often the case that a delayed aircraft will be ready to depart on very short notice so passengers need to be at the airport and the provision of catering may also risk extending the delay) and the timing of any delay. If your flight home to the UK is delayed, we will work with the airlines to provide assistance as appropriate to the length of the delay. Your rights to a refund and/or compensation are set out in clauses 3, 4 and 5 above.
Cruises: Under EU law (Regulation No 1177/2010) relating to the rights of passengers travelling by sea and inland waterways, where the cruise carrier reasonably expects the departure of your cruise tobe delayed for more than 90 minutes beyond its scheduled departure time, passengers departing from port terminals may be offered free of charge snacks, meals or refreshments as are appropriate given the waiting time, provided they are available and can reasonably be supplied. If the delay in departure necessitates a stay of one or more nights or a stay additional to that intended by the passenger, where and when physically possible (subject to the Package Travel, Package Holidays and Package Tours Regulations 1992) passengers departing from port terminals may be offered free of charge adequate accommodation on board or ashore, and transport to and from the port terminal and place of accommodation. The maximum amount payable for accommodation ashore and transport to and from the port terminal shall be equivalent to 80 Euros per person per night for a maximum of 3 nights. No obligation shall arise to provide such accommodation ashore where the delay iscaused by weather conditions endangering the safe operation of the ship.
7. Our Assurance On Standards & Assumption of LiabilityMore Details
(a) We promise to make sure that all parts of the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided by our suppliers with reasonable skill and care. This means that subject to these Booking Conditions we will accept responsibility if, for example, you suffer death or personal injury, or your contracted holiday arrangements are not provided as promised or prove deficient as a result of any failure by ourselves or our employees, agents, suppliers or sub-contractors (as applicable) to use reasonable skill and care in accordance with local standards in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that the required reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will onlybe responsible for what our employees, agents, suppliers and subcontractors do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents, suppliers and sub-contractors).
(b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- The act(s) and/or omission(s) of the person(s) affected/you or another member of your party
- The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
- Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised
- An event which we or the supplier of services, even with all due care,could not foresee or forestall.
(c) Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract is prevented or affected by or you otherwise suffer any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever as a result of 'force majeure'. In these Booking Conditions, 'force majeure' means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events (actual or threatened) may include war, riot, civil strife, terrorist activity and its consequences, industrial dispute, epidemics, insolvency of airlines, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our control.
(d) Except where otherwise expressly stated in these Booking Conditions, where any successful claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, rail, inland waterway or road carrier or any stay at an accommodation, the maximum amount of compensation paid to you will be limited. The maximum we will pay you for that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable under the applicable International Convention or Regulation which applies to the travel arrangements in question (for example, but not limited to: the Warsaw Convention un-amended or as amended for international travel by air, the Montreal Convention for international travel by air and/or for carriers with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability No. 2027/97 as amended by EC regulation No. 889/2002 for national and international travel by air, the Athens Convention for international travel by sea and/or EU Regulation 392/2009 on the liability of carriers of passengers by sea for international and national travel by sea, the Strasbourg Convention for inland waterways, the Berne Convention for travel by rail, and the Paris Convention in respect of the provision of accommodation) in that situation.
Please note: Where a carrier or accommodation supplier would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we are similarly not obliged to make a payment to you for that claim or part of the claim. You must give credit for all payments due or received from any carrier or accommodation supplier, which relate to the claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
(e) As set out in these Booking Conditions, we limit the maximum we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/ or damage to any luggage or personal possessions (including money) the maximum amount we will pay you is £1,500 unless a lower limit applies to your claim under this clause or clause 7(d) above. Please note that personal luggage claims are based on the value of the goods at the time they are lost and not on a new-for-old basis or replacement-cost basis. Therefore a deduction is made for wear, tear and depreciation. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total for their holiday unless a lower limitation applies to your claim under clause 7(d). The actual amount payable will vary according to the nature and seriousness of the claim.
(f) You must notify us of any complaint or claim in accordance with clause 17 "If You Have a Complaint". For all claims, any person(s) to whom we make any payment (and their parent or guardian if that person is under 18) must also assign to us or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide us and our insurers with all assistance we or our insurers may reasonably require.
(g) We cannot accept any liability for any damage, loss, costs, expenses or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) any indirect or consequential loss, or loss relating to any employment and/or business transaction. Please also note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your accommodation supplier or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure or on our website and we have not agreed to arrange them. This also includes any excursion or activity you book or purchase in resort - please also see clause 7(i) 'Excursions and Activities'. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out in clause 7(a) and we do not have any greater or different liability to you.
(h) If you have had the misfortune to suffer illness, personal injury or death through misadventure during your holiday arising out of an activity which does not form part of your contracted holiday arrangements with us we will, in our reasonable discretion, offer to help where possible and appropriate in our reasonable discretion, by for example:
1) providing our general assistance;
2) paying your initial legal costs where you take legal action against the third party responsible for the injury, illness or death as a result (as long as we have agreed to pay them before you incur those costs and you have asked for our help within 28 days of the accident).
All assistance (financial or otherwise) is subject to a maximum total cost to us of £1,000 per booking. We will not provide help with legal costs if you have a Legal Expenses Section in your Holiday Insurance Policy or any other insurance policy on which you are entitled to rely. Also, if you successfully claim for these costs against a third party, we will require you to reimburse us for any costs we have paid for or to you up to the maximum amount of the costs you actually receive or are entitled to receive. Requests for our assistance under this section should be sent direct to the
Customer Services Manager,
Archers Holidays Ltd,
15 Elmfield Road,
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance in resort as is reasonable in the circumstances. When you receive your itinerary, you will be provided with contact details of our local representative who you should contact if you require any assistance whilst in resort. Should you not be able to contact the local representative, you should contact us through our UK 24/7 assistance helpline, on 020 8315 4510.
(i) Excursions and activities
We may provide you with information (on our website, in our brochure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting but which you cannot book with us in the UK, and which are therefore not purchased as a component part of your package holiday (as defined under the Package Travel, Package Holidays and Package Tours Regulations 1992). We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. Where we or any of our local representatives make or take any booking for or from you in respect of any activity or excursion, we do so solely as booking agent for the organiser or operator of the activity or excursion. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, on our website, in resort, or elsewhere. Your contract for any such activity or excursion will be with the organiser or operator of that activity or excursion, and subject to their terms and conditions, and to local law and jurisdiction.
Except as set out below, we cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 7(a) of our Booking Conditions or our Booking Conditions generally will not apply to them. We have no liability for any such activity or excursion or for any act(s) or omission(s) of the organiser
or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. If we are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned.
In the event of any such liability arising on any basis, we are also entitled to rely on clauses 7(b), (c), (d), (e) (in relation to luggage and personal possessions) and (g). Any claim must also be notified in accordance with clause 17.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resort/area you are visiting generally, or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If we become aware of any material alterations to resort/area information and/or such excursions and activities which can reasonably be expected to affect your decision to book a holiday with us, we will try to pass on this information at the time of booking.
Please note: we only act as booking agent where our local representatives have been formally authorised by us to sell or book the activity or excursion in question. Our local representatives are instructed not to sell or book any activity, excursion or other service which they have not been formally authorised to sell or book. We do not act as booking agent and have no other connection with or responsibility or liability for any activity or excursion where this is not the case. Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold by the local representative or ourselves or that any such advice or assistance is given on our behalf.
(j) If we become aware of any material alterations to the resort/area information which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.
8. Our Complaints ProcedureMore Details
Please also see clause 17 'If you have a complaint' below which sets out the steps you must take in the event of your having reason to complain or make a claim. We are a member of ABTA, membership number V4848.
Disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. In addition, it does not generally apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. The request for arbitration must be received by ABTA within 18 months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, although the ABTA Code of Conduct does not require such agreement. Further information can be found at www.abta.com.
Special Note: We both agree that any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with your contract or holiday must be dealt with under the ABTA Arbitration Scheme or brought in the Courts of England and Wales only (unless you are a resident of Scotland or Northern Ireland in which case any proceedings must be brought in either the Courts of your own country or those of England and Wales). We both also agree that English law (and no other) will apply to your contract (unless proceedings are brought in Scotland or Northern Ireland, in which case Scottish or Northern Irish law, as applicable, will apply instead). If this provision is not acceptable to you, you must tell us before booking your holiday.
9. Conditions of CarriageMore Details
When you travel, the Conditions of Carriage of the company providing your transport will apply to your journey. These Conditions will limit and, in some areas, exclude the carrier's liability to you, usually in accordance with applicable International Conventions (see clause 7(d)). Copies of these Conditions can be provided by ourselves or the carrier itself on request.
10. Website & Other InformationMore Details
All information contained on our website or in our brochures, or which is otherwise produced or published by us is based on information available at the time of publication. We reserve the right to change any website prices or other information before your booking is confirmed and the amended information will then form part of your contract with us. If any part of these Booking Conditions is found to be unfair or unreasonable, the remaining terms will still be valid. Whilst every effort is made to ensure the accuracy of this brochure, our prices and other information at the time of publication, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
11. Deposits & Special RequestsMore Details
You must pay a per person deposit of:
£99 (Europe bookings),
£175 (Longhaul bookings),
£200 (holidays with a cruise),
£500 (holidays to Australia & New Zealand, and Indian Deccan Odyssey trains).
Avalon cruises require a per person deposit of £300 (Avalon Europe) and £500 (Avalon Longhaul).
The £2.50 ATOL contribution is included in your deposit at the time of booking along with appropriate insurance premiums if applicable. If booking within 90 days (Avalon), 8 weeks (non-cruise holidays) or 10 weeks (holidays with a cruise) of your departure, you must pay the full cost of your holiday when you book. No deposit is payable for infants under two years of age at the time of return travel.
Please note, for any payment made by credit card there will be a processing charge which will be notified to you prior to confirming your booking. Any charges will not exceed the amounts charged by the credit card companies. No charges will be incurred for payments made by debit card.
If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your holiday, it must be specifically agreed in writing with us before you book your holiday. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Confirmation/Invoice or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your departure or should be paid for locally.
12. Paying for the Balance of your HolidayMore Details
Our Confirmation/Invoice will show the total price you must pay for your holiday. If any additional charge for any additional services becomes payable which is not included in our promise not to surcharge eg. costs relating to special requests made by you (see clause 2), a revised Confirmation/Invoice will be sent to you showing that charge. We must receive the full cost of your holiday (less any deposit(s) which you have already paid) no later than 8 weeks* (non-cruise holidays) /10 weeks* (holidays with a cruise) before departure or within seven days of the Confirmation/Invoice date, whichever is later. If you decide to select the option to pay in full at the time of booking, you may do so, but this will not change any of the conditions which form part of this contract. If you book within 8 / 10 weeks (as applicable, as per above) of your departure, you must pay the full cost of your holiday when you book.
If for any reason the full cost of your holiday is not received by us on time, we will write and tell you that the payment is overdue. If it is still not received by us within seven days of the written reminder being sent out, we will be entitled to treat your booking as cancelled by you and keep your deposit.
If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 14 in the event of subsequent cancellation, depending on the date we reasonably treat your booking as cancelled. Please note, for any payment made by credit card there will be a processing charge which will be notified to you prior to confirming your booking. Any chargeswill not exceed the amounts charged by the credit card companies. No charges will be incurred for payments made by debit card.
*The 'balance due date' is subject to change and may vary, but it will beconfirmed to you at the time of booking.
13. If you Change your BookingMore Details
Should you wish to make a change to your existing holiday booking we will do our utmost to make this change but it may not always be possible. We will charge an amendment fee of a minimum of £35 per person for any such change we can and do make, and you will also be charged for any and all further costs we incur in making this change. Such changes include name and date changes. In addition, to the extent that such charges are beyond our control, you must also pay any further charges imposed by our suppliers (including but not limited to transport or accommodation providers) for any changes whatsoever, where applicable.
Changing from one holiday, tour or cruise to a different holiday, tour or cruise will not be treated as a change but as a cancellation (see clause 14) and a new booking will need to be made.
Please note that it may not be possible to make changes to your booking within 8 weeks (non-cruise holidays) / 10 weeks (holidays with a cruise) of departure, but where we are able to do so this will be treated as a cancellation and re-booking by you, and therefore a cancellation charge as set out in the table in clause 14 shall apply. Where the price of your holiday depends on the number of people booked into the accommodation and someone in your party cancels, the price will be recalculated on the basis of the new number of people going. We will then send you a new Confirmation/Invoice. Any increase in what you have to pay as a result of this change will not be covered by your travel insurance policy as it is not a cancellation charge. Also, you may not change from any holiday featured in any other brochure or on any of our websites to one of our Late Availability, or any other Special Offer holidays.
14. If you Cancel your BookingMore Details
If you wish to cancel all or part of your booking, the person who made the booking must write to us at Archers Holidays Reservations, First Floor, Wells House, 15 Elmfield Road, Bromley, Kent BR1 1LT. If some or all of your party cancel their holiday we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, and we will levy a cancellation charge on the scale shown in the table below. These charges are based on the estimated cost of cancelling your holiday and the expenses and losses we are likely to suffer if we cannot resell the holiday.
Please note that any voluntary charitable donations made are passed on to the charity automatically at the time of booking and are non-refundable.
Please also note that these cancellation charges apply to all bookings, except items or services that are non-refundable, ie. scheduled flights. You will be advised of any items of this nature at the time of booking.
For any bookings with a cruise:
No. of days before you departure we receive your written cancellation or we cancel as mentioned above
Amount you must pay per person cancelling
More than 70 days
Deposit (2 years of age and over)
50% of holiday cost* or the deposit if more
80% of holiday cost* or the deposit if more
90% of holiday cost* or the deposit if more
100% of holiday cost
For non-cruise bookings:
For non-cruise bookings:
No. of days before you departure we receive your written cancellation or we cancel as mentioned above
Amount you must pay per person cancelling
More than 56 days
Deposit (2 years of age and over)
50% of holiday cost* or the deposit if more
70% of holiday cost* or the deposit if more
80% of holiday cost* or the deposit if more
90% of holiday cost* or the deposit if more
Within 3 days of departure or after
100% of holiday cost*
*"Holiday cost" does not include insurance premiums and any handling/amendment fee or other costs paid if you changed your booking. These premiums and/or charges are not refundable in the event of your cancellation. Please also see clause 13 above.
If you are travelling on a scheduled service flight and/or low cost carrier flight the cancellation fee will solely depend on the amount we are able to obtain back from the air carrier for your ticket (if any) and therefore the cancellation fees as set out in the table above may be higher. If the reason for your cancellation falls within your insurance cover, you should be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.
If you or anyone going on holiday with you is unable to go for any reason or decides that he/she does not want to take the holiday, you may transfer the booking to someone else deemed acceptable to us, providing you meet the following additional requirements:
- You must write to us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information at least 14 days before the start of the holiday.
- If the change can be made, you will have to pay an amendment fee of £35 per person named on the booking together with any extra costs we incur or are asked to pay in order to make the change (see point (d)below).
- Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full cost of the holiday should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.
- Please note, scheduled airlines often do not allow any name changes within a certain time of the start of the holiday and generally not at all after flight tickets have been issued. If you want or need to make a name change when an airline will not allow it, you will have to cancel the original flight (which means you will lose all the money you have paid for that flight) and pay the full cost of another flight (which may not be the original flight or at the same cost as the original flight as the airline is entitled to offer the cancelled flight to anyone on a waiting list for it). This is the airline's decision and we have no control over it.
15. Your Holiday InsuranceMore Details
Adequate and appropriate travel insurance is essential for your protection. Each member of your party must have either the holiday insurance policy we offer which is arranged by Rock Insurance Services Ltd or another policy giving at least equal cover. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the particular needs of you and your party but it should at a minimum cover the cost of cancellation of your travel arrangements by you, and assistance (including medical costs and repatriation) in the event of accident or illness overseas, as well as compensating you for permanent injury, death, delays or loss of baggage and personal possessions. We do not check alternative insurance policies. Please read your policy details carefully and take them with you on holiday.
16. Your responsibilitiesMore Details
You must ensure that you and your party have valid acceptable passports, provided any Advance Passenger Information (API) or Electronic System for Travel Authorisation (ESTA) data and secured any appropriate visas required for your holiday (including your journey to and from your holiday destination) - see information on API/ESTA and Passports & Visas in the Holiday Information section for more details. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry or submit correct documentation or data. Many of the airlines that provide the flight element of the arrangements we sell impose fines and costs on us if any passengers who have booked with us do not have the necessary travel or other documents for the countries they are visiting or passing through, even where this occurs through no fault of ours. In this situation we have no choice but to pass on to you all fines, costs, surcharges, other financial penalty and other sums of any description which are imposed on or incurred by us. You will be responsible for reimbursing us accordingly in full.
- You should check what vaccinations and other health precautions are required or are advisable for your chosen destination and journey with your doctor in good time before departure (see also the informationon Holiday Healthcare & Safety in the Holiday Information section for more details).
- Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have written confirmation from a doctor that they are fit to travel when checking in for their outward flight. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
- You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any airline pilot, accommodation supplier or other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you have caused or are likely to cause damage to property. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate the holiday arrangements due to your unacceptable behaviour. In this situation we will then have no further responsibility for you (including any return travel arrangements). If your unacceptable behaviour means you're not allowed to board your outward flight we will treat your booking as cancelled from that moment and you will be required to pay any unpaid balance of the holiday, without deduction for the unused part of it. If your holiday has been paid for in full, you will receive no refund for the unused part of it. You will be responsible for fully paying all damages occasioned by your behaviour.
- Prior to booking, you must tell us if you or any member of your party is unwell, infirm, disabled or has reduced mobility, including full details of any requirements relating to this. Where we consider it strictly necessary, we may require that a disabled person or person with reduced mobility be accompanied by another person, as a fare paying passenger, who is capable of providing the assistance required. In relation to your cruise, this will be based on the cruise carrier assessing the need of the passenger, taking into consideration the design of the ship or port infrastructure and equipment and whether embarkation, disembarkation or carriage may be undertaken in a safe or operationally feasible manner. This may vary from vessel to vessel. Prior to booking, you must provide details of any medical equipment you intend to bring on board so that we/the cruise carrier can determine whether such equipmentcan be carried safely. You must also ensure that you can operate the equipment; that the equipment would be safe to use on board (please check with the manufacturer/supplier); and that it is in good working order (arranging for enough equipment/supplies to last the journey). It will also be your responsibility to arrange delivery to the docks of allmedical equipment. If in our/the cruise carrier's reasonable opinion, your chosen holiday is not suitable for your condition or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking, taking into consideration the design of the ship or port infrastructure and equipment and whether embarkation, disembarkation or carriage may be undertaken in a safe or operationally feasible manner. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the holiday is not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in clause 14 must be paid by the person concerned, and we will have no liability for any other costs or expenses you incur as a result.
17. If you have a ComplaintMore Details
Please also see clause 8 "Our Complaints Procedure". This sets out how any unresolved claim or disputed matter (or other matter between us) may be dealt with if you or we wish to pursue it. Please in particular see the Special note to clause 8.
We do our best to give you an enjoyable, trouble-free holiday, but occasionally even the best laid plans can go wrong. If you have a problem or complaint you must tell the Supplier, or local Agent or representative as soon as possible so that it can be be sorted out on the spot. If your complaint cannot be resolved there and then, you sorted out on the spot. If your complaint cannot be resolved there and then, you must complete a Report Form on tour or in the resort. You'll be given a copy of this to keep. You must also tell the supplier you are complaining about. If you remain dissatisfied you must then write to us at:
Customer Services Department,
Archers Holidays Ltd,
15 Elmfield Road,
with full details, giving your holiday reference number and daytime and evening telephone numbers.
We will do our best to help you but our ability to do so will be hindered if you do not first report the complaint in resort. It is difficult and sometimes impossible to carry out a proper investigation of a complaint if we are not told about it reasonably quickly. Consequently, any compensation you may claim could be reduced or lost if you delay. If the problem or complaint concerns the negligence of any of our suppliers, sub-contractors or agents (as opposed to any negligence on our part or the part of any of our employees acting within the course of their employment), it is particularly important to follow this procedure. We strongly recommend that:-
- Any written complaint or claim that does not involve death, personal injury or illness be made to us within 28 days* of your return to the UK;
- Any written complaint or claim that does involve death, personal injury or illness he made to us within 3 months of your return to the UK.
* If your complaint relates to an alleged infringement of EU Regulation 1177/2010 (concerning the rights of passengers travelling by sea and inland waterways), complaints must be made to the cruise carrier or to us in writing within 2 months from the date on which the service was performed. Within one month, we or the cruise carrier (as applicable) shall respond to you, confirming that your complaint has been substantiated or rejected or is still being considered. However, the time taken to provide the final reply shall be no longer than 2 months from the receipt of the complaint. If you are still not satisfied, you may refer the matter to the CLIA UK & Ireland (formerly the Passenger Shipping Association) (www.cruiseexperts.org / www.the-psa.co.uk) to investigate the complaint.
18. Financial SecurityMore Details
We provide full financial protection for our package holidays. When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive a confirmation invoice and an ATOL certificate from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number (2862). The ATOL certificate lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
We, or the suppliers identified on your ATOL certificate, will provide you with the services listed on the ATOL certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the nonprovision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
When you buy a package holiday that doesn't include a flight, protection is provided by way of a bond held by ABTA. For further information please see www.abta.com.
19. Website AccuracyMore Details
We will provide the facilities and services advertised on our website. If we or our suppliers withdraw those facilities or limit them for any reason, we will use our best efforts to tell you as soon as possible and where appropriate pay you compensation. We will not pay you any compensation for events which are outside of our, or our suppliers' control.
The information here is checked and known to be accurate on the date the information was published. However, as this may be many months before your holiday and despite careful checks, errors or changes may occur after the date of publication. If we are made aware of such errors, or changes, we will use our best efforts to inform you of them at the time of booking.
21. System ErrorsMore Details
In rare cases errors may occur when putting together the brochure or when inputting prices into our reservations system or website. We regret that any contract entered into on the basis of an inputting/systems error or erroneous price will be void. In the unlikely even that such a situation arises you will be given the option to either pay the correct price or cancel with a full refund.
Your HotelMore Details
The generic reference to 'hotel' doesn't necessarily distinguish between motels, pensions, aparthotels, residencia, gasthof etc. In addition to our own Diamond rating, wherever possible, we have provided the official rating awarded by the local tourist authorities for the resort hotel. However, in some destinations eg. the USA, there is no official classification system.
Diamond RatingsMore Details
Official hotel ratings are set by relevant overseas authorities (where applicable) and unfortunately do not represent a consistent way of comparing accommodation standards from one country to the next. We have therefore established our own Diamond ratings to help you choose. These are based on our knowledge at the time of publication as well as your own views and take into account facilities, food, service and location. The ratings are given on a scale of 2-5 diamonds including 'plus' diamonds, and represent basic good value without frills to above average with extra comfort. Not all accommodation within the same rating will necessarily offer the same facilities, for example, we offer Ryokan accommodation as an extension in Japan, which we classify as 4 diamonds, however this doesn't compare in facilities to a 4 diamond hotel in Mexico, but as an excellent, traditional Japanese accommodation, it is 4 diamond standard.
Hotel Bedrooms & Triple RoomsMore Details
Our prices are based on 2 adults sharing a standard room with facilities as noted in the hotel description. Supplements may apply for any additional facilities. If our description indicates 'bath or shower' or'balcony or terrace' we are not able to guarantee which you will get, since availability will vary. We will, however, make a note of any particular preference you have and pass it on to the hotel, provided you make it clear at the time of booking. Countries may vary in star rating standards,see Diamond Ratings.
Reductions (per person) for three persons occupying a room are published, where applicable, on price panels. Please note that the reduction is based upon three persons sharing a twin room and spacemay therefore be reduced. The extra bed is usually a camp or folding bed. In USA, Canada and long haul areas, many rooms have two double beds (sleeping 4). If an extra bed is required you may have to pay a charge directly to the accommodation for this. This facility is not guaranteed andcannot be confirmed prior to travel.
Single Rooms & Sole OccupancyMore Details
Those of you who are single travellers may feel that the cost of your holiday is higher than it should be. The reason for charging a supplement is that our contract with the accommodation provider is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore the per person price for a lone traveller can include the entire double room cost. We do not make additional and excessive profits from these sales; the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but this will usually be less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. Single rooms provided on Japan tours are noted as considerably smaller. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive. Single rooms are always scarce so book early. You may sometimes find these rooms are not quite as good as twin or double rooms in terms of size, location and general standard but remember, you are paying a supplement for your privacy rather than for the facilities. Click here for details of our 'No Single Supplement' offers.
Many hotels are now offering popular buffet-style meals, either in full or part. In some hotels there may be two sittings at meal times for everyone's comfort. Not all hotels offer a choice of menu. On occasion, meals on tour may not be taken at your accommodation but at a nearby restaurant. At certain properties, the choice of restaurants offering the advertised board basis may be restricted. Where special gala meals are included in the price this is clearly shown in the hotel description. In a few cases, additional optional events may be organised by the hotelier and any charge for these may be paid for locally.
All Inclusive HolidaysMore Details
All inclusive normally includes all meals and local drinks (during the bar opening hours specified in individual hotel descriptions) as well as day and evening activities at your hotel. Beer available in the 'All inclusive' package is usually draught not bottled, 'local' wine is usually house wine served by the glass from a barrel not a bottle and carbonated soft drinks are usually on tap not bottled. An extra charge will be made for imported alcoholic drinks. A la carte restaurants can often apply a service charge. Elements not stated as included may also incur a local charge.
Please note: With regard to the consumption of alcohol, you must observe the Licensing Laws of the country or state you are visiting and consequently under-age guests will not be served with alcoholic drinks. There may also be age or experience restrictions on some sports or watersports. It is normal for your 'All inclusive' package to end when you check out of your room even if your flight is later that day.
Your CabinMore Details
Our prices are based on 2 adults sharing a cabin with facilities as described in the section entitled "your cruise ship" on the relevant holiday pages. A cabin described as having two beds/berths can have permanent lower beds, foldaway beds, sofa beds, lower and upper berths (similar to bunk beds) or any combination of these. Your cabin may have unoccupied beds or berths. Please note a 4 berth cabin with 2 unoccupied berths is also classified as a 2 bed cabin. On some ships cabin sizes vary within the same cabin category. Your cabin may be affected by mechanical noise and/or vibration. Views from outside cabins can sometimes be obscured by lifeboats, and some portholes may be obscured by deadlights.
Holiday Duration or Number of Nights AccommodationMore Details
The number of days mentioned includes both day of departure and day of return landing in the UK. A 16-day holiday in Australia for example, may mean that 14 nights accommodation is reserved, as the 15th night will involve an overnight return flight to the UK. Some holiday flights are night flights and/or return in the early hours of the morning. In these cases your room is booked from the previous day to ensure you have immediate access when you arrive. In most cases rooms must be vacated no later than 12 noon on the last day of your holiday to ensure that rooms are ready for incoming passengers. Where possible, a room will be made available for changing and storing hand luggage, but this will be subject to availability. Sometimes hotel management may be able to allow you to keep your room, but they are entitled to make a charge. Where a cruise forms part of the holiday, you will be required to vacate your hotel room completely before embarkation. Where half or full board basis has been booked flight timings may necessitate the loss of one meal but in such cases the holiday price has been adjusted to compensate.
Hotel, Resort & Ship FacilitiesMore Details
Unfortunately, it is possible that some of the details contained within this brochure may have changed since the brochure was printed. Errors may also occur. You will be informed of any changes to or errors in any of the relevant details when you book as part of our commitment to quality customer service. If you have already booked, we will do our best to tell you of any significant changes before your departure. Please remember that brochures are produced up to twelve months in advance and there may be occasions when an advertised facility or entertainment is not available or fully operational during your particular holiday, especially if it is out of high season. The availability of watersports, for instance, may vary as a result of weather conditions and therefore cannot be guaranteed. Where known, we have stated if certain facilities are seasonal. Essential maintenance or cleaning, lack of support or demand may also effect the actual availability of particular activities or facilities; so can such things as local licensing laws, local authority or governmental restrictions. Unless otherwise stated in the hotel description, an additional charge may be made for listed hotel facilities, such as sunbeds and parasols, courtesy buses, squash/tennis courts and floodlights, equipment hire, watersports, sauna, games machines, minibars and safety deposit boxes. Air-conditioning, central heating and heated swimming pools are at the hotelier's discretion dependant upon such factors as weather conditions and number of guests in residence. Please be aware that during local or national holidays or festivals abroad, certain attractions such as museums may be closed and sightseeing tours and shopping may be limited. Please check with the relevant tourist board for more details.
Las Vegas & Florida StaysMore Details
Note that to book a stay in Las Vegas or Florida, at least one person occupying each room must be 21 years of age or over.
Your flight detailsMore Details
The prices shown for our holidays are based on planned contracted flights from a London airport. The actual selling price may vary from that published due to numerous factors including but not limited to, additional taxes or fuel surcharges introduced, the airline only allowing us to hold a limited number of seats at a pre-agreed rate, or because alternative flights are being used. Whilst we have detailed flight options and timings from the regions as well as London, at the time of print many schedules remain unpublished by these airlines and so this is offered as a guide only. Flight timings shown in this brochure are based on the 24-hour clock system, are for guidance only and are subject to confirmation and alteration. Please refer to clause 5. Ask your reservations advisor for details of latest flight timings and ensure that you check your documentation and/or tickets carefully. The airlines we plan to use are shown on individual tour pages, and may be subject to change.
Flights may not necessarily be non-stop or the most direct routing; an en-route change of aircraft may sometimes be necessary. We classify a flight as direct when there is no change of aircraft en route. However, stops en route may become necessary for refuelling or to let passengers on and/or off and may require disembarkment. Where a flight requires a change of aircraft, it is noted on the flight panel on the relevant brochure page and is believed correct at the time of publication. You will be advised of any change to these arrangements on receipt of your tickets. Flight durations as noted on each tour page are based on the approximate total journey time and include any stops en route.
If arranging domestic air, coach or train tickets to connect with your international flights, whether independently booked or booked through us, please note that we cannot be held liable for any loss or expense incurred due to flight time changes or flight delays. Similarly, in the event of your flight arrangements being changed or cancelled as outlined in clause 3 & clause 4 of our Booking Conditions, we accept no liability for extra costs or consequent loss resulting, directly or indirectly, from any independent contract or arrangements between you and a third party. Some airlines require that you check-in online and have access to an email address.
Full Name on Airline TicketsMore Details
Due to increased security measures all airlines now require first and last names on the airline tickets. This must be the same name that appears on your passport, which must be the same name given when making your booking with us. It is your responsibility to ensure this information is correct on your Confirmation/Invoice and other documentation. Any changes or corrections will lead to an administration charge of £30 per ticket plus any charge made by the airline.
In-flight ServicesMore Details
Meals, alcoholic beverages, wine, in-flight entertainment (films and multichannel stereo) will normally be available; on some flights these will be charged for. Some flights from the UK provide in-flight meals (excluding infants) asappropriate to the airline and time of day and destination.
IMPORTANT: In-flight services are subject to change at short notice; no refunds will be made for the withdrawal of catering after booking. Charter tickets will indicate where meals are included. Should there be a change after ticketing, we will do our best to notify you, so that you can be prepared, but no refunds or reductions will be made.
Flights From Many UK AirportsMore Details
We offer flights, including connecting flights from 9 UK airports, as well as direct transatlantic flights from Heathrow, Gatwick, Birmingham, Manchester, Glasgow and Edinburgh for many of our North American tours.
Baggage Allowance & PorterageMore Details
Your baggage allowance is generally 44lbs (20 kilos) per person (15 kilos for some low cost carriers) or as stated on your itinerary (or tickets). You may not combine your luggage with another member of your party into a single piece and go over this limit. Baggage in excess of the allowance cannot be carried by the airline, or will be subject to an excess charge. Note that some low cost airlines enforce a strict limit on hold and hand luggage, so please ensure you check directly with them prior to your departure. Due to limited space on touring coaches and river cruise boats, only one piece of baggage per person, with maximum dimensions 30"x18"x10" is permitted on tour coaches. For your own comfort and that of fellow passengers on tour, please limit hand luggage to the size equivalent to 12"x11"x6". If you have wheeled carry-on cases, they will not be allowed inside the motor coach during transit for safety reasons and will be stored underneath the coach with your luggage. Some holidays have more restrictive regulations than those listed above. Please refer to your Travel Documents for applicable regulations. Porterage of one suitcase per person is usually included in your touring hotels, and, where included, this is clearly indicated on each tour description.
Deep Vein ThrombosisMore Details
Lengthy periods of immobility can increase the risk of Deep Vein Thrombosis (DVT), but there are simple steps that you can take to reduce susceptibility. Take plenty of non-alcoholic drinks; get up and move about whenever possible, do some simple foot and leg exercises. Your airline may demonstrate the type of exercise or see www.nhs.uk/Livewell/travelhealth. However, if you are concerned about this issue, we strongly recommend that you consult your GP.
Hotels on TourMore Details
It may be occasionally necessary to use alternative hotels to those shown on the tour page. Such alternative hotels will be of at least an equivalent standard to those indicated and final details will be provided with your tickets or on occasion, by your Tour Director. Hotels may sometimes be located outside the city centres in outlying areas but will still have access to the city for sightseeing.
Coach Tour/Cruise ItinerariesMore Details
Please bear in mind that coach-touring/cruising itineraries may have to be changed, sometimes at short notice, for operational reasons, or because of weather, road or traffic conditions, river or sea conditions, mechanical breakdowns, police activity etc. These events are beyond our control and Archers Direct will not be responsible for any loss, expense or inconvenience caused by reasons of such changes.
During local or national holidays or special events, on Sundays and religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, and shopping may be limited or not available. If any facilities included on an excursion provided as part of the itinerary are closed, alternatives will be offered whenever possible. Certain parts of your holiday may be operated in conjunction with our sister companies from within the group of companies that Archers belong or with other operators and joint representation will occasionally be provided.
Note: In the unlikely event of any river cruise not operating for whatever reason, this section of the holiday will be undertaken by coach.
Embarkation Times / Disembarkation TimesMore Details
River cruise lines and Ocean cruises lines have strict embarkation/ disembarkation timing windows needed for the turnaround of the vessel. We endeavour to organise the most appropriate flights with consideration for these timings. At times, due to the lack of appropriate flight options, this may not be possible. In such instances we will do our utmost to organise for you to store your luggage on the ship before/prior to embarkation/disembarkation.
Guests travelling on Ocean cruises may not be able to store luggage at the terminal if they have a later flight. Cruise Lines endeavour to disembark guests by 10am at the latest on day of departure. Any guests with a later flight departure can purchase a tour including a transfer to the airport, for their own convenience
USA Ocean CruisesMore Details
Note that to book an ocean cruise with one of our American cruise line partners, at least one person occupying each cabin must be 21 years of age or over.
Tour Directors/Safari GuidesMore Details
Classic tours and smaller group tours are accompanied by professional tour directors or local guides on the touring part of the itinerary, but not on days when there are no sightseeing tours included. A number of itineraries include an internal flight, rail journey or cruise. On these itineraries, you are accompanied during the sightseeing element only, but not on the internal journey and will be met again on arrival at your new destination. See individual tour pages for more details.
Maximum ElevationMore Details
For tours of North and South America we indicate the maximum height above sea level for the tour. All heights are approximate. Maximum heights are for the basic tour only and do not include optional extensions/excursions except for the Hawaiian Islands Tour that includes the maximum height for an optional visit to Haleakala National Park, its highest point.
Optional Excursions and TransfersMore Details
In addition to any Highlights already featured in your tour itinerary, you may be offered a programme of optional excursions which have been arranged for your selection. A complete list with full details and current prices will either be included with your final tour documentation prior to departure or provided upon arrival. We act as a booking agent in respect of such optional excursions. Please see clause 7(j) of the Booking Conditions for further information. Ocean Liners have optional excursions available for purchase direct with the cruise line.
Please note: on many tours, payments for excursions made by credit card will be debited in US Dollars and will appear on your statement in US Dollars as they are processed through a US Bank. The exchange rate used will be that of the day of the conversion. The operation of all/any optional excursions is subject to availability and a minimum number participating. Prices may be subject to change and the right is reserved to substitute a similar alternative excursion should it become necessary. Local excursions and transfers are not always operated using a touring coach. On-board facilities and type of vehicle may, therefore, vary on these occasions. Local transfers and excursions are sometimes provided by local operators.
Minimum NumbersMore Details
For many holidays in this brochure a minimum number of persons is required to enable them to take place. We shall assess whether the minimum numbers have been reached and if we feel that the holiday is not operationally viable we will inform you as soon as possible. Where indicated in the tour text, vehicles such as private cars with driver guides, minibuses or mini-coaches may be used depending on party size. Please refer to clause 4 of our Booking Conditions (page 190) for details on changes to or cancellation of your holiday.
Average Group SizeMore Details
In our experience, we've found that long haul holidays are best enjoyed in groups of no more than 20 people, so that you can feel part of a group without getting lost in the crowd. Therefore, we plan our long haul holidays so that they have an average group size of 10-20 people. Sometimes this might change depending on demand or the type of holiday and vehicle required, but it is our planned average. This does not apply to North America where group sizes may be up to a maximum of 50 people or Europe where it may be up to 44 people. See individual tours.
Holiday Insurance for just £9More Details
All customers booking any 2016 holiday from this brochure by 18 December 2015, can purchase our recommended travel insurance for just £9 per person. This applies to customers of all ages although if you are over 65 and have certain pre-existing medical conditions, you may have to pay a supplement in addition to the £9. Summary details of the insurance cover can be found here
No Single Room SupplementsMore Details
We're waiving single room supplements on a range of holidays in 2016, these offers are strictly subject to availability and cannot be combined with the Free Extensions offer.
New York, Niagara & Washington DC - On holidays departing 18 Mar, 1 Jul, 10 Oct 2016
Kentucky Classics - On holidays departing 18 May, 17 Aug, 21 Sep 2016
Elvis & the Southern Sounds - On holidays departing 21 Mar, 16 May, 19 Sep 2016
New Orleans, Old South & Florida - On holidays departing 23 Mar, 18 May, 5 Oct 2016
Western Wonders - On holidays departing 25 Mar, 15 Apr, 15 Sep 2016
Highlights of the Canyonlands - On holidays departing 24 Apr, 22 May, 5 Jun, 4 Sep 2016
Cities of Eastern Canada - On holidays departing 18 Apr, 26 May, 28 Jul, 1 Sep 2016
Heart of the Canadian Rockies - On holidays departing 28 Apr, 1 May, 6 Oct 2016
The Mayan Trail - On holidays departing 18 Jan, 14 Mar, 4 Jul, 26 Sep, 21, Nov 2016
Highlights of Morocco - On holidays departing 28 Jan, 18 Feb, 25 Feb, 24 Mar, 2 Jun, 4 Aug, 3 Nov, 17 Nov 2016
The Big Five - On all holidays departing between 18 Apr, 9 May, 13 Jun 2016
Wild & Scenic Sri Lanka - On holidays departing 13 Jun, 11 Jul, 29 Aug 2016
India's Golden Triangle - On holidays departing 5 Apr, 26 Apr, 20 Sep 2016
A China Experience - On holidays departing 10 Apr, 14 Aug, 16 Oct 2016
Airport Hotel & Parking OfferMore Details
Our airport hotel room for £29 offer is ideal before an early morning flight, or after a late night one, so you avoid travelling at an inconvenient time of day. This offer is valid for one nights' accommodation only per booking, either before or after your holiday and cannot be combined with our Start in Style private transfer. An additional charge may be payable for transfers to/from your hotel and the airport.
2016 Holidays with Included Start in Style/Home Pick Up ServiceMore Details
We include free home door-to-door private car transfers on all North America & Worldwide holidays departing in 2016 holidays (this excludes all holidays to Europe and North Africa) booked by 18 December 2015, if you live within 50 miles of your UK international departure airport. The car is exclusively for you and your holiday party and will take you from your door to the departures terminal entrance, and on your return, you'll be met in the arrivals hall. This cannot be combined with our £29 airport hotel offer. If you live more than 50 miles from your international departure airport you can pay an excess rate of £1.70 per mile per car for the additional miles. Mileage is calculated using the quickest route on www.theaa.co.uk.
Holiday PricesMore Details
All holiday prices shown are based on the lowest price type of accommodation and the lowest cost flight. Where applicable, supplements are payable for accommodation with additional facilities and/or alternative flights. Not all hotels/tours are necessarily available on every flight featured to the relevant destination. Please see clause 2 of the Booking Conditions for details of our Price Policy. Legislation allows us to pass on to you any surcharges when they exceed 2% of the holiday cost. We promise that we will not pass on any surcharges to you after you have booked.
Child PricesMore Details
We have found over the years that young children do not enjoy touring/safari/cruising holidays. For this reason we do not accept bookings for children under 8 on our coach tours/cruises. On full package tours we offer a 10% discount off the basic holiday price for children aged under 12 years on the day of return to the UK (applicable only where sharing a bedroom with two full fare paying adults). For resort only holidays there is a reduction of 15% off the basic holiday price for children under 12 years of age (on day of return from holiday) who are sharing a room with two full fare paying adults. Please note that we cannot accept bookings from unaccompanied children under 18 years of age. Infants under two years of age (resort only holidays) at the time of return flight to the UK pay £35 charter and £59 scheduled on short-haul and £49 charter and £99 scheduled on all long haul flights. Infants must travel on the adult's lap unless an empty seat is available and are not entitled to a baggage allowance or in-flight meal. No deposit is required, but the cost of food and cots is payable direct to the hotel. In some cases a hotelier may levy a service charge for infants irrespective of whether cots or food are provided.
Your Price IncludesMore Details
The services of a tour director, local guide, representative or driver/guide during the touring elements of your holiday; the services of our local representatives or agents during resort and city stays (except Las Vegas and Los Angeles). As a minimum you will receive the services of a local guide in each centre for Secrets of Sumatra, Java & Bali, Vietnam & Cambodia Discovery, Sounds of Brazil & the Amazon, Highlights of South America, Scenic South America, Peru & the Treasures of the Incas and The Himalayan Kingdoms; a driver/guide for The Big Five and Splendours of Sri Lanka.
Return international flights from the UK as specified on each itinerary with in-flight meals (excluding infants) as appropriate to the airline and time of day and destination. (NB. Monarch short haul charter flights and some scheduled flights services do not include in-flight meals, however refreshments onboard will normally be available at an extra cost or can be pre-booked in the case of Monarch charter flights).
Airport taxes, security charges and port taxes.
Fuel supplement known at the time of booking.
ATOL protection contribution.
UK Government Air Passenger duty.
Transfers between overseas airports and accommodation unless otherwise stated on our website (transfers are not included if you have booked 'Just the Tour' arrangements).
Tour/safari/cruise content as specified in each itinerary.
Accommodation and meals confirmed to you on your final Confirmation/Invoice.
All state/regional/local taxes, VAT and service charges unless otherwise stated in the tour/cruise description.
All applicable ferry fares, bridge, tunnel and highway tolls.
Sightseeing and excursions specified as included in the tour description.
The services of a tour director, local guide or representative during the touring elements of your holiday; the services of our local representatives or agents during resort and city stays.
The Only ExtrasMore Details
Food and beverages unless shown as included in your itinerary.
In-flight meals on Monarch short haul charter service, low cost carriers and selected scheduled services.
Optional excursions, city sightseeing and entrance fees are excluded, unless specifically noted as being included.v
Gratuities to drivers and tour directors/guides, stewards on board trains (unless specifically shown as included in the price).
Personal departure taxes payable at overseas airports are payable locally.
Porterage unless stated as "included"
Transfers if you have booked 'Just the Tour' arrangements.
Any consumer levy that may be imposed by the UK Licensing Authority or approved body.
Costs of visas or vaccinations where necessary.
Additional charges will usually be incurred for listed hotel facilities such as sunbeds, tennis, watersports, gym/sauna, a la carte meals etc, unless otherwise stated. Charges for other hotel facilities, such as laundry, safety deposit boxes, air-conditioning, minibar and sports facilities.
Any flight supplements.
Any single room supplements.
For bookings within approximately a month of departure, ticket on departure (TOD)/late booking charge may be incurred, which will be a minimum of £18 per person.
For any payments made by credit card there will be a charge of 1.5% of the total cost of the holiday.
* All travellers to Cuba are required by the Cuban authorities to have travel insurance that covers any medical treatment / emergencies. You must be able to produce evidence of your cover, if requested on arrival in Cuba. If you cannot produce evidence of your medical insurance, you may be declined entry to Cuba. You will be liable for any costs relating to your deportation back to the UK, and no holiday cost refunds will be made.
It is essential that first and last names on flight tickets exactly match those on the passport otherwise passengers may not be permitted to travel and any applicable insurance will be ineffective.
A standard ten year British passport is required for all holidays on this website which must be valid for at least six months beyond your planned date of return travel, however please see any exceptions to this below. If your passport expires earlier than this, it may still be acceptable but you should contact your local passport office or the consulate or embassy of the country to be visited for detailed advice.
Visitors whose passports are not valid for the correct length of time face the possibility of being refused entry or subject to delays while their passport is replaced.
Customers applying for a new passport, or renewing an expired one, should allow eight weeks for the application to be processed and up to three months if applying between February and August. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this. Lost, stolen and new passports will take one week minimum to replace. It is essential that you check whether you are in possession of a valid passport before you make your holiday booking. If your passport is endorsed in any way, you should check immigration requirements with the relevant embassy or consulate of the country to be visited.
SPECIAL NOTE: ALL passengers (including children) entering the USA on the visa waiver programme will be required to hold a machine-readable passport (MRP). An MRP includes the holder's personal details eg. name, date of birth, nationality and their passport number contained in two lines of text at the base of the photo page. If you are NOT in possession of an MRP you will need to obtain a visa for entry, or apply for a new passport. Travellers without an MRP who do not have a visa will be denied entry into the USA and possibly fined. The vast majority of non-machine readable British passports that are in circulation were issued outside of the UK.
All visitors to the USA who have a passport issued after 26 October 2005, must have a digitised photo appearing in their passport. All passports issued by the UK Passport Office now automatically feature digitised photos. Visitors with a digitised photo in their passport, and those with passports issued prior to 26 October 2005 that feature sealed in photos, will be able to enter the USA under the visa waiver programme.
ALL visitors to South Africa are required to have two unused blank pages in their passport to enable an entry visa to be issued upon arrival in the country.
We can only advise on immigration requirements if your passport was issued in the UK and endorsed "British Citizen". Holders of a British Subject passport and non-British citizens should check immigration requirements with the relevant embassy or consulate of all the countries you will be visiting or passing through.
Further information from the Identity and Passport Service can be obtained as follows:
Advice line: 0300 222 0000 7am-11pm daily (calls charged at your network provider's standard national rate);
Advance Passenger Information (API)More Details
It is now a UK Government requirement for certain key passport & personal data to be provided for security reasons. You will be required to provide this information via a designated web portal. If you do not submit this data your booking may be subject to cancellation because the transport provider may be unable to allow you to travel. Please note that if you are travelling to/from/via the USA we are unable to issue your tickets until the information has been provided. Therefore you must provide the data as soon as possible after the booking has been made and at least 4 months prior to departure. If you are booking within 4 months of departure you must submit the data immediately after booking via the relevant web portal. For destinations not involving the USA, the absolute final deadline for data to be submitted is 4 days prior to departure although again we would encourage you to submit the data as soon as your booking has been made. Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided, and if you are unable to travel for any reason relating to the provision (or omission) of API data, no refunds will be available.
The following visa information is for British Citizens only. All consular fees are correct at the time of publication and are subject to change. Relevant visa guidelines will be sent with your Confirmation/Invoice.
NOTE: Some Travellers including those with certain serious communicable illnesses, criminal records, previous deportations, overstays on the visa waiver programme (US) and other problems may not be eligible by law to enter certain countries. Such travellers must check with the embassy or consulate of the country to be visited in order to ascertain if they are eligible to apply for a special restricted visa. In the case of the USA, they will be refused entry if they attempt to use the Visa Waiver plan.
All non-UK Passport Holders should check with the Embassy of the country to which they are travelling.
Australia - The Australian Government has simplified the procedure for obtaining a visa by developing the Electronic Travel Authority System (ETAS). There is no physical evidence of an ETA. It is the passport number that will be used to confirm a passenger's authority to travel at departure and arrival. We currently provide this service at a charge of £20 for our customers.
Bhutan - A visa is required for Bhutan, which will be arranged via our local agent prior to departure. An information pack explaining the procedure will be included with your confirmation invoice.
Canada - British Citizens are not required to have a visa to enter Canada. However British subjects or overseas subjects who are subject to British Immigration control do require visas to visit Canada.
Cambodia - Visitors to Cambodia require a tourist visa, which currently costs US$20 and can be obtained locally on arrival at the airport. Please note two passport photos will be required.
China - British Citizens require a visa to enter China. A single entry tourist visa costs £30. A visa can be obtained by applying in person at the Embassy of China in London, or the Consulate-General's offices in Manchester or Edinburgh, or by using the services of a visa agency. Postal applications are not accepted. Visa application forms and details of a recommended visa agency will be sent to you with your Confirmation & Account. If using the visa agency, a single entry visa will cost £58.50, double entry £73.50.
Egypt - Single entry tourist visas costing £15 are required. Visas may be applied for via the Egyptian Consulate or obtained on arrival at the airport.
India - All visitors require a visa for entry to India. Tourist visas cost £30 and are valid from the date of issue. Visa applications can be made via the Indian Embassy.
Kenya - British Citizens are now required to have a visa for each entry into Kenya, regardless of the length of stay. Tourist visas cost £30 and can be applied for via the Kenya High Commission.
Russia -We recommend that visas should be obtained through ASLA Ltd and further details on how to obtain the visas will be sent to you with your Confirmation & Account. The visa cost is currently £50 per person for Russia and the visa service charge is £25.30 per person (including VAT, plus postage). Visa applications can be made directly with the Russian Embassy, but need to be accompanied by a Visa Support document which can be obtained from ASLA Ltd for a small fee. British passport holders visiting any of the ports of call on the Baltic Capitals cruise are not required to obtain visas in advance, if joining an optional shore excursion operated by the cruise company.
Sri Lanka - British Citizens and most other nationalities will be issued a tourist visa free of charge on arrival at Colombo airport.
The Maldives - British Citizens and most other nationalities will be issued a 30 day visitors visa free of charge on arrival.
Turkey - British Citizens require a tourist visa, which can be obtained on arrival at the airport at a cost of £10, payable in Sterling.
USA - Most visitors to the US are required to have a US visa in their passport. However, since the introduction of the Visa Waiver scheme, full British Citizen passport holders with the right of abode in the UK will be able to travel on this scheme. The Visa Waiver scheme applies for full British Citizens provided they fulfil specific requirements, which include (but are not limited to) holding a full United Kingdom Passport, travelling on holiday or business for a period no longer than 90 days and holding a return air ticket with a "participating" airline (which includes all those airlines we feature.) This does not include Irish Citizens who carry a British subject passport. Note that even those qualifying as above will require a Visa if they have ever been arrested (even if not convicted), or if suffering from a serious communicable disease. It is the responsibility of each passenger to ensure they are able to comply with all US government requirements contained in the visa waiver form. If in any doubt, or if holding a British Subject/Citizen/Commonwealth Passport or with Right to Remain etc, you must check with the US Embassy Visa Section. Also see their Website: www.usembassy.org.uk or call the Visa information line on 09068 200 290 (calls charged at 60p/minute).
Visa waiver forms should be completed as follows - A Visa Waiver Form must be completed online using the new Electronic System for Travel Authorisation (ESTA). This is only accessible via the internet and must be completed at any time before travel, but we recommend no later than 72 hours prior to departure. You will need to have the address of the first hotel/accommodation that you will be staying at in the US, as well as your passport number and other basic biographical information (date of birth etc). An application form can be found by going to: https://esta.cbp.dhs.gov. From 8 September 2010 there is a charge of $14, which has to be paid as part of the online process. The website will only accept Mastercard, Visa, Amex & Discover. In most cases you will receive an automated response within a few seconds of completing the application, generally stating that travel has been approved. If for any reason a visa is not authorised (for example you are not a British Citizen), then you will receive a response stating this. A visa approved via ESTA is valid for up to 2 years or until your passport expires, whichever comes first. If you plan future trips, or your destination/itinerary changes after your visa has been approved, you can easily update the information by re-visiting the ESTA website. If you do not have the internet at home, we recommend asking friends or family, or visiting your local library, where you can normally find computers available for public internet access. If you are still unable to get onto the internet to complete the form, then you should inform us at your earliest convenience by calling one of our advisors. If you do not apply for and receive travel authorisation via the ESTA system prior to travel, you may be denied boarding or admission into the USA. Additional information regarding the visa waiver programme and ESTA is available at www.cbp.gov/esta.
Vietnam - Currently the cost of the visa for Vietnam is £38 per person and can be obtained from the Embassy of Vietnam.
A multiple entry Visa may be required if joining a tour that starts in Canada and enters the USA during the tour. A full British Passport holder does not require a visa for Canada, but non-British Passport holders should check visa requirements with the Canadian Embassy.
For non-UK passport holders, and where visas are required on European tours, it is important that you request a multiple entry visa, particularly in the case of France, Italy, Germany, Belgium, Holland and Switzerland as your itinerary may involve entering the country more than once.
Long delays in obtaining Visas often occur, therefore it is advisable to apply well in advance of the anticipated departure date.
As travel regulations are constantly changing, we as a tour operator are unable to guarantee that the information we provide concerning such requirements is up to date / always accurate. Unless otherwise stated, the information we provide on passport and visa requirements only relates to British citizens holding a full British / UK passport. It is therefore, our customers' own responsibility to ensure that they check the up to date position well in advance of departure and comply with all necessary Visa, Passport or other travel regulations. We must emphasise that neither ourselves nor the carrying airline can accept any liability should your passport and/or visa requirements not be in order, and we would advise you to check with the relevant embassy. Please also see clause 16 of our Booking Conditions.
US Security MeasuresMore Details
Baggage Checks: The US authorities screen all checked bags. In some instances this includes opening luggage after it has been checked in. Although we do not recommend leaving bags unlocked, you should consider using plastic cable or zip ties as an alternative to locks or padlocks. If a checked bag is searched, a statement to that effect will be inserted in the bag to notify the owner.
Know Before you GoMore Details
The Foreign & Commonwealth Travel Unit may have issued information about your holiday destination. You are advised to check this information on the FCO website - http://www.fco.gov.uk/. Alternatively, you can contact them on 0845 850 2829 or the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute).
The International Air Transport Association (IATA) launched the IATA Travel Centre at http://www.iatatravelcentre.com/ in order to provide travellers with up to date passport, visa, health and other essential information, from which documents are required, to what taxes must be paid.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our bookings conditions for information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLcertificate
Foreign Currency and Traveller's ChequesMore Details
It is a good idea to change some money into foreign currency before you go, and use your credit or debit card to change the rest of your money while you are on holiday. American Express, Visa, Access (Mastercard), and Diners Club cards are acceptable in most places. Please check with your bank and/or credit card company to ensure your card is accepted. We also recommend that you inform your bank or credit card company that you will be travelling abroad and using your card(s) overseas, to avoid them putting a block on them as part of their 'anti-fraud' measures, whereby they monitor unusual or suspicious activity. It is also worth taking a contact telephone number for your bank/credit card company that can be dialled from abroad (not an 0870 number).
Please note that it is becoming more difficult and in some cases not possible to change traveller's cheques in some countries abroad, and that they are not widely accepted in Kenya, though they should still be accepted by stores and restaurants etc in the USA and Canada (in US Dollars or Canadian Dollars), as well as by hotel cashiers.
Requirements can change without notice and some inoculations or precautions, although not compulsory, may be advisable. Local conditions are subject to change and we suggest that your consult your GP or one of the specialist vaccination centres for more information.
No special immunisations are required for those countries not listed.
Argentina - Vaccinations for Hepatitis A and Typhoid are recommended. It may be advisable to take Malaria tablets. A Yellow Fever certificate is required.
Bhutan - Vaccinations for Hepatitis A, Typhoid and Diphtheria are recommended. It may be advisable to take Malaria tablets. A Yellow Fever certificate may be required.
Bolivia - Vaccinations for Hepatitis A, Typhoid, Polio and Tetanus are recommended. It may be advisable to take Malaria tablets. A Yellow Fever certificate may be required.
Brazil - Vaccinations for Hepatitis A, Typhoid are recommended. It may be advisable to take Malaria tablets. A Yellow Fever certificate may be required.
Bulgaria - Vaccination for Hepatitis A and Typhoid are recommended.
Cambodia - Vaccinations for Typhoid, Hepatitis A and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Chile - Vaccinations for Hepatitis A and Typhoid are recommended.
China - Vaccinations for Hepatitis A, Typhoid and Tetanus are recommended. It may be advisable to take Malaria tablets.
Costa Rica - Vaccinations for Hepatitis A and Typhoid are recommended.
Ecuador (& Galapagos) - Vaccinations for Hepatitis A, Typhoid, Yellow Fever and Diphtheria are required. It may be advisable to take Malaria tablets. Yellow Fever certificate is required.
Croatia - Vaccinations for Hepatitis A and Typhoid are recommended.
Czech Republic - Vaccinations for Hepatitis A and Typhoid are recommended.
Slovakia - Vaccinations for Hepatitis A and Typhoid are recommended.
Egypt - Vaccinations for Typhoid, Cholera and Polio are recommended. It may also be advisable to take Malaria tablets.
Fiji - Vaccinations for Typhoid and Polio are recommended.
Hong Kong - Vaccinations for Typhoid and Polio are recommended.
India/Goa/Nepal - Vaccinations for Hepatitis A, Typhoid and Polio are recommended. It may be advisable to take Malaria tablets.
Indonesia - Vaccinations for Hepatitis A, Typhoid and Tetanus are recommended. It may be advisable to take Malaria tablets.
Japan - Vaccinations for Hepatitis A, Typhoid and Tetanus are recommended. It may be advisable to take Malaria tablets.
Kenya - Vaccinations for Hepatitis A, Typhoid, Tetanus, Polio, Yellow Fever and Cholera are recommended. Malaria tablets are also strongly advisable.
Laos - Vaccinations for Typhoid, Hepatitis A and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Malaysia - Vaccinations for Hepatitis A, Typhoid and Tetanus are recommended. It may be advisable to take Malaria tablets. A Yellow Fever certificate is required.
Maldives - Vaccinations for Hepatitis A, Typhoid, Polio and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Mexico - Vaccinations for Hepatitis A and Typhoid are recommended.
Morocco - Vaccinations for Hepatitis A and Typhoid are recommended.
Namibia - Vaccinations for Hepatitis A, Typhoid, Polio and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Peru - Vaccinations for Hepatitis A, Typhoid, Yellow Fever Tetanus are recommended. It may be advisable to take Malaria tablets. A Yellow Fever certificate is required.
Russia - Vaccinations for Hepatitis A and Typhoid are recommended.
Serbia - Vaccinations for Hepatitis and Typhoid are recommended.
Montenegro - Vaccinations for Hepatitis and Typhoid are recommended.
Singapore - Vaccination for Hepatitis A and Typhoid is recommended.
Slovenia - Vaccination for Hepatitis A and Typhoid is recommended.
South Africa - Vaccinations for Hepatitis A, Typhoid, Polio and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Sri Lanka - Vaccinations for Hepatitis A, Typhoid and Polio are recommended. It may also be advisable to take Malaria tablets.
Thailand - Vaccinations for Hepatitis A and Typhoid are recommended. It may also be advisable to take Malaria tablets.
Tunisia - Vaccinations for Hepatitis A and Typhoid are recommended.
United Arab Emirates (Dubai) - Vaccinations for Hepatitis A and Tetanus are recommended.
Turkey - Vaccinations for Hepatitis A and Typhoid are recommended. In some areas, it may be advisable to take Malaria tablets.
Vietnam - Vaccinations for Typhoid, Hepatitis A and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Zambia - Vaccinations for Polio, Tetanus, Hepatitis A and Typhoid are recommended. It may also be advisable to take Malaria tablets. A Yellow Fever certificate.
Zimbabwe - Vaccinations for Hepatitis A, Typhoid, Polio and Tetanus are recommended. It may also be advisable to take Malaria tablets.
Holiday Healthcare in Europe - EHICMore Details
If you are a UK resident you are entitled to free, or reduced cost, state provided healthcare when visiting a European Union (EU) country. However to be covered you will need to take a new European Health Insurance Card (EHIC) with you, which you can get, free of charge. To apply visit the NHS Choices website: www.nhs.uk/healthcareabroad or by calling 0300 330 1350.
Safety and Local StandardsMore Details
The safety standards and regulations, which apply overseas are those of the country concerned. Often, regrettably, they cannot reach the same levels as the UK. Because of this the general standard of safety, hygiene, fire precautions, etc. can be lower than those which we have come to expect in the UK, and the authorities in the countries concerned may not have adequate power or resources to monitor and enforce standards. We suggest you familiarise yourself with fire escapes and always check the depth and exits of swimming pools before swimming. Upset stomachs can be caused by the change in climate or drinking ice cold drinks, and are not necessarily due to local hygiene or food preparation standards. Sexually transmitted diseases (including AIDS) are a serious threat to health throughout the world. Exercise caution and seek immediate medical attention if you think you have been infected. It is unwise to have your skin pierced or to have tattoos. Rabies is also a serious hazard so avoid touching animals, especially wild or stray ones. Remember the sun is more powerful than in the UK so take care not to expose yourself or your children. Use protective creams and drink plenty of non-alcoholic drinks to replace body fluids. Wear approved sunglasses to protect your eyes from ultraviolet rays and a sun hat. We suggest you keep a note of any significant medical condition you may have and details of any medication you are taking. Pack a small first aid kit and carry with you during your holiday.
Medical servicesMore Details
Medical care overseas can be expensive and medication extremely so, particularly in the eyes of British visitors. For this reason you must insure yourself against the possibility of injury and sickness requiring treatment on holiday. We have negotiated special cover at competitive premiums - see Travel Extras or call us on 0800 223 0179 for details of our Travel Insurance or you can take out your own independent insurance, details of which must be provided to us.
Important - In certain circumstances proof of insurance will be required by hospital services/ hospital facilities prior to any treatment commencing, so please ensure you carry on you full details of your travel insurance cover/policy and details of any private health plans or policies.
You should be aware that many hotels, apartments, villas, restaurants and other venues are designated non-smoking due to local or national legislation, and these restrictions are increasingly being extended to a general ban in all Public Places. If you believe that such restrictions will seriously impair your holiday plans, please check with us before booking. If we are aware of any restrictions we will confirm this information upon request, but we must stress that we are unable to alert you of any changes that may be made after your booking is confirmed.
Customers with Impaired MobilityMore Details
Please see clause 16(e) of our Booking Conditions for further information.
Membership and LicensingMore Details
We are a member of the Association of British Travel Agents (ABTA) and are licensed to sell the holidays featured on this website by the Civil Aviation Authority (CAA). For further details, please see the final paragraph of the Booking Conditions.
Data Protection & Your PrivacyMore Details
Archers Tours Limited (which from now on we will simply refer to as “Archers”), is a subsidiary company of Cosmos Tours Limited “Cosmos”) and part of an international travel group established in 1928. UK Cosmos group companies affiliated with Archers include: Cosmos Tours & Cruises, Avalon Waterways. This website is owned, managed and operated by Archers.
If you are booking a holiday with us, we need your personal details in order to process your booking to ensure that you have an enjoyable, trouble-free holiday from the point of booking, during your holiday and beyond and for improving customer service, and to enable us or our suppliers and agents to get in touch with you in connection with your travel arrangements, if required.
We value your relationship with us and we strive to maintain an excellent level of customer service. Unless you ask us not to, in order to improve customer service across our business we will share your details with other Cosmos UK group companies (including Avalon Waterways and Cosmos Tours and Cruises).
We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. Please see below. This information allows us to process your booking, fulfil or pass on any other request you might have.
In Connection With Your Booking
If you are travelling with us we will need to keep your details in case we or our suppliers (such as airlines, accommodation providers and transport companies) and agents need to contact you in respect of your travel arrangements e.g. in an emergency or to inform you of possible changes to your itinerary. As stated above, we may also need to use your details to enable us or our suppliers to properly process your booking. The details we may need to store and use include the names and contact details of party members, credit/debit card or other payment details and, where applicable, details concerning any disability, medical condition or dietary requirements (which might disclose your religious beliefs) which might affect the chosen holiday arrangements. We or our suppliers or agents may be required to pass your details on to certain governments or government appointed bodies or agencies in the interests of security or because we are obliged to by law. When you make a booking with us you agree to us storing, using and passing on the information referred to for the reasons stated above. We will of course inform you if there is any further information we require from you during the booking process.
To provide you with information on products and services in the future
When you make a booking, request a brochure or sign up for our email updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Archers Tours Limited is a wholly owned subsidiary of Cosmos Tours Limited. We may pass your contact details to our Cosmos UK group of companies, which are listed above, so that they may contact you with details of the products and services that they offer - please see Who We Are but we undertake not to pass them to any other third parties for marketing purposes.
Please note: although we are in business to sell holidays, we are also mindful of your privacy. Wherever possible we will endeavour to keep our communications interesting and relevant to you and we also undertake not to bombard you with literature! You may receive communications from us and our sister companies by mail, telephone, e-mail / or SMS (text message).
And please don’t worry, we really can take a hint! You may not want us or our sister companies to contact you for marketing purposes, which is absolutely fine. You will be given the opportunity to opt out at the point you provide us with your personal details. Whenever we contact you we will give you the option of opting out of any future communications. Also, if at any time you decide you would rather not receive news, information and offers about the products and services we and our UK sister companies offer you can let us know by writing to: Data Protection, Marketing Department, Archers Holidays, Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT.
If you make use of this website then we may track the pages you look at in order that we can optimise the design of the site based on how our customers and enquirers use it.
There’s nothing sneaky about the way we collect information – that’s just not our style! We do not collect any information about individuals unless it is provided voluntarily.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org
Rest assured: Archers do not sell your personal details to other companies.
Information you supply to us will be passed to our suppliers and agents only for the purposes of booking your holiday. This may include the transfer of information outside the EEA (European Economic Area) where less stringent rules on data protection may apply. Please see How We Use the Information You Provide us with (Ensure Italics a click through).
We may share the personal information you give us with our UK sister companies, such companies you will find listed above.Please see How We Use the Information You Provide Us With
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.
We also have a ‘Firewall’ in place to protect our internal information from the Internet.
If you make payment on-line all of your personal information is encrypted using SSL ("Secure Sockets Layer"). SSL is an industry-standard protocol for encryption over the internet. This prevents your personal information from being read by anyone else. This security layer is 128bit encrypted and protects your personal information from unauthorised access and malicious attack.
If you’re not making a booking and if you don’t require us to send you information then naturally you do not have to provide us with any personal information at all.
Similarly if you decide you would rather not receive news, information and offers about our holidays please let us know in writing to: Data Protection, Marketing Department, Archers Holidays, Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT.
You are also generally entitled to ask us about details of yours that we are holding, why we’re holding or processing them and to whom we have disclosed or may disclose them to. To do this, please send a letter to the Marketing Department, Archers Holidays, Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT. In order to process this information we may charge a small administration fee.
We promise to respond to your request within 40 days of receiving the request in writing along with any applicable fee. There are circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with. Personal data shall only be kept for as long as is necessary or required by law.
How to Contact UsMore Details
Our Head Office address (for all enquiries) is:
Archers Tours Ltd, Wells House
15 Elmfield Road, Bromley, Kent BR1 1LT
Telephone: 0800 223 0179
Pre-bookable Flight SeatsMore Details
This applies to selected charter flights and is subject to availability. Please remember that pre-booking your seats does not mean a quicker check-in and also that we are unable to reserve specific seat numbers; these will be advised at check-in. It is also possible that seats allocated may be separated by an aisle, although wherever possible we will try to avoid this. Should you cancel your holiday, no refund of the reserved seating charge will be given. In the unlikely event that, because of changes to your flight or other operational reasons, we are unable to fulfil your seating reservation we will refund any monies paid in this respect and this will be the limit of our liability.
Scheduled Airline Seat RequestsMore Details
Airline policies vary as to when you are able to reserve your seats. You may be able to reserve your seat online or alternatively you may call the airline to discuss your seating requirements. Please note that airlines do not guarantee that this service can be provided and we are unable to provide assistance with these requests.
VIP Airport Lounges with Lounge PassMore Details
Lounge Pass offers pre-bookable airport lounge access at both the outward and homeward ends of the journey. The VIP lounges provide a tranquil environment where travellers can relax before they fly, where they can enjoy a quiet drink and light refreshments, read newspapers, connect with wi-fi or simply watch TV. They are ideal for the leisure traveller who wants to add a touch of luxury to the start or end of their holiday; travellers can swap the hustle and bustle of a busy airport terminal for the quiet and comfort of an airport VIP lounge before their flight.
There are over 300 airport VIP lounges worldwide in the Lounge Pass programme – in 70 countries at over 190 airports including 26 in the UK.
Note: In the unlikely event that VIP airport lounge facilities cannot be provided as booked, we will refund any monies paid in respect of the cost of the lounge and this will be the limit of our liability to you.
Airport Hotels and Parking with Holiday ExtrasMore Details
Holiday Extras is the UK market leader for travel add-ons for Airport Hotels and Airport Parking. Book an airport hotel and you can forget the rushing, the traffic jams and the time-keeping stresses. Enjoy a leisurely journey the day before your flight, then relax in the evening before a peaceful night's sleep.
If you're driving, you can either choose to stay and park at an airport hotel the night before - with this option you leave your car in the hotel’s own car park for the duration of your holiday, keeping it simple. Alternatively you can take the secured parking option - park at a secured car park either at the airport or close-by, with free and frequent transfers to and from the airport terminal. Your car will be safe under the watchful eye of CCTV and floodlighting, while you relax on holiday.
National Express - Local Coach DeparturesMore Details
Travel to and from your international departure airport with National Express. To check which of the 1000 UK joining points is most convenient for you, call National Express on 08717 818181 or visit national express.com (calls cost 13p per minute plus your telephone company’s access charge).
Note: We are unable to accept liability for the non-performance/delay of any National Express service, or for the lack of a local departure appropriate to your holiday schedule.