Booking Conditions - Our Commitment to You | 3. If We Change Your Holiday Arrangements
Although it is unlikely, we may occasionally have to change your holiday arrangements as they are made well in advance, and we reserve the right to do so. For instance, your flight details may change or your accommodation may become unavailable. However, we promise that we will not make any significant changes (as described below) to your confirmed holiday arrangements less than 14 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (examples of which are contained in clause 7(c)). A significant change is a change made before departure, which we could reasonably expect to have a significant effect on your confirmed holiday.
The following changes are examples of significant changes.
- A change of your departure airport (except from Gatwick to Heathrow or vice versa or from Stansted to Luton or vice versa).
- A reduction in the number of nights of your holiday.
- A change of your resort area or your accommodation to a lower accommodation category for the full duration of your stay.
- A change of your date of departure (see below).
- A change from day flight to night flight.
Night flights are those outward flights which are scheduled to depart from the UK between 22.00hrs and 06.00hrs (10.00pm to 6.00am). We will only pay compensation to you if your outward flight is changed from a day flight to a night flight and your time of departure is changed by more than three hours. A flight which was scheduled to depart between 10pm and 6am but which is changed to depart after midnight (or before midnight) is not treated as a change of date. We will work on the basis of the flight times shown on your original Confirmation/Invoice in deciding whether there has been a significant change to your arrangements as set out above.
If we have to make any significant changes we will tell you as soon as reasonably possible. If there is time to do so before departure you can then choose to:
- accept the changed arrangements or take the reasonable alternative holiday we offer you (if this is less expensive than your original holiday, we will refund the difference but if it is more expensive we will ask you to pay the difference). If you decide not to take the alternative we specifically offer you, you may purchase any other available holiday from us at the applicable price, or
- cancel your holiday.
If you wish to cancel your holiday or accept the reasonable alternative we offer you as a result of a significant change, you must tell us within the time mentioned when we notify you about the significant change or, if no time limit is mentioned, within 7 days of our notifying you. If you do not do so, we are entitled to assume that you wish to accept the changed arrangements.
If you choose to accept the new arrangements or purchase another holiday from us, we will, where applicable, reduce the price of your holiday by the compensation shown below. If you choose to cancel your holiday we will refund any money you have paid to us, as well as paying you compensation on the scale below (please note, we will only make one such reduction or payment per person).
Compensation per person
| No of days notification before departure | More Than 42 days | 29-42 days | 15-28 days | 8-14 days | 7 days or less |
| Minimum Compensation per person | Nil | £20 | £30 | £40 | £50 |
A change of overseas airport, return UK airport or return flight time of less than 12 hours will not be significant changes. Where your airport is changed, we promise to transport you from your overseas accommodation to your alternative overseas airport and vice versa or from your UK airport of arrival to your UK departure airport. No compensation will be paid and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Please note, no compensation is payable for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your confirmed holiday. Minor changes do not entitle you to cancel or change to another holiday without paying our normal charges.
NO HIDDEN EXTRAS: All prices shown include ALL compulsory charges (Fuel Supplement, Air Passenger Duty & Flight Supplement where applicable). Book with confidence: We are members of ABTA and all our air-inclusive holidays are financially protected by the Civil Aviation Authority under the ATOL scheme
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