Booking Conditions - Our Commitment to You | 6. Flight delays
We wish we could guarantee to you that your flight will never be delayed, but unfortunately delays still occur. When a delay occurs, the airline may arrange for you to receive refreshments or meals in a reasonable relation to the waiting time.
Unfortunately, it is not always possible for the airline to make welfare arrangements as being able to do so depends on factors such as the capacity of the airport concerned to cater for the number of passengers affected by delays, the anticipated length of any delay (it is often the case that a delayed aircraft will be ready to depart on very short notice so passengers need to be at the airport and the provision of catering may also risk extending the delay) and the timing of any delay.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us.
If your flight home to the UK is delayed, we will work with the airlines to provide assistance as appropriate to the length of the delay. Your right to a refund and/or compensation from us is set out in the clauses above (clause 3 & clause 4). If your airline does not comply with these rules you should complain to the Civil Aviation Authority on 020 7240 6061 or at passengercomplaints@caa.co.uk.
NO HIDDEN EXTRAS: All prices shown include ALL compulsory charges (Fuel Supplement, Air Passenger Duty & Flight Supplement where applicable). Book with confidence: We are members of ABTA and all our air-inclusive holidays are financially protected by the Civil Aviation Authority under the ATOL scheme
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