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Booking Conditions - Your Commitment to Us | 14. If you Cancel your Booking

If you wish to cancel all or part of your booking, you must write to us at our registered address or email us at admin@cosmostours.co.uk. If some or all of your party cancel their holiday we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, and we will levy a cancellation charge on the scale shown in the table below. These charges are based on the estimated cost of cancelling your holiday and the expenses and losses we are likely to suffer if we cannot resell the holiday. These cancellation charges apply to all bookings except for items or services that are non-refundable. Such services are a scheduled service flight and/or a low cost carrier flight where the cancellation fee will solely depend on the amount we are able to obtain back from the air carrier for your ticket (if any) and therefore the cancellation fees as set out in the table below may be higher. If the reason for your cancellation falls within your insurance cover, you may be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.

 

For any bookings with a cruise:

 

No. of days before you departure we receive your written cancellation or we cancel as mentioned above

Amount you must pay per person cancelling

More than 70 days

Deposit (2 years of age and over)

69-59 days

50% of holiday cost* or the deposit if more

58-29 days

80% of holiday cost* or the deposit if more

28-15 days

90% of holiday cost* or the deposit if more

0-14 days

100% of holiday cost

 

For non-cruise bookings: 

No. of days before you departure we receive your written cancellation or we cancel as mentioned above

Amount you must pay per person cancelling

More than 56 days

Deposit (2 years of age and over)

29-56 days

50% of holiday cost* or the deposit if more

23-28 days

70% of holiday cost* or the deposit if more

16-22 days

80% of holiday cost* or the deposit if more

4 -15 days

90% of holiday cost* or the deposit if more

Within 7 days of departure or after

100% of holiday cost*


For Avalon cruises:

No. of days before you departure we receive your written cancellation or we cancel as mentioned above

Amount you must pay per person cancelling

More than 90 days

Deposit (2 years of age and over)

29-90 days

50% of holiday cost* or the deposit if more

23-28 days

70% of holiday cost* or the deposit if more

16-22 days

80% of holiday cost* or the deposit if more

8 -15 days

90% of holiday cost* or the deposit if more

Within 7 days of departure or after

100% of holiday cost*

 

*”Holiday cost does not include insurance premiums and any handling/amendment fee or other costs paid such as for ATOL certificates if you changed your booking. These premiums and/or charges are not refundable in the event of your cancellation. Please also see clause 13 above.

If you are travelling on a scheduled service flight and/or low cost carrier flight the cancellation fee will solely depend on the amount we are able to obtain back from the  air carrier for your ticket (if any) and therefore the cancellation fees as set out in the table above may be higher.

 

If you or anyone going on holiday with you is unable to go for any reason or decides that he/she does not want to take the holiday, you may transfer the booking to someone else deemed acceptable to us, providing you meet the following additional requirements: 

(a) You must write to us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information at least 14 days before the start of the holiday. If the change can be made, you will have to pay an amendment fee of £35 per person named on the booking together with any extra costs we incur or are asked to pay in order to make the change there is no point d?!

(b) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full cost of the holiday should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.

(c) Please note, scheduled airlines often do not allow any name changes within a certain time of the start of the holiday and generally not at all after flight tickets have been issued. If you want or need to make a name change when an airline will not allow it, you will have to cancel the original flight (which means you will lose all the money you have paid for that flight) and pay the full cost of another flight (which may not be the original flight or at the same cost as the original flight as the airline is entitled to offer the cancelled flight to anyone on a waiting list for it). This is the airline’s decision and we have no control over it.

 
 
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