Booking Conditions - Your Commitment to Us | 14. If you Cancel your Booking
If you wish to cancel all or part of your booking, the person who made the booking must write to us (please use the Sales & Admin address). If some or all of your party cancel their holiday or we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, we will levy a cancellation charge on the scale shown in the table below. These charges are based on the estimated cost of cancelling your holiday and the expenses and losses we are likely to suffer if we cannot resell the holiday.
| No of days before your departure we receive your written cancellation or we cancel as mentioned above | Amount you must pay per person cancelling |
| More than 42 or 56 days** 29 - 42 or 56 days** 23 - 28 days 16 - 22 days 4 - 15 days Within 3 days of departure or after | Deposit (2 years of age & over) 50% of holiday cost* or the deposit if more 70% of holiday cost* or the deposit if more 80% of holiday cost* or the deposit of more 90% of holiday cost* or the deposit if more 100% of holiday cost* |
*"Holiday cost" does not include insurance premiums and any handling/amendment fee or other costs paid if you changed your booking which are not refundable in the event of your cancellation. Please also see clause 13 above.
**56 days applies to holidays to North America & Long Haul; 42 days applies to holidays to Europe & North Africa.
If you are travelling on a scheduled service flight we cannot give you any refund until any air tickets issued are returned to us by you.
If the reason for your cancellation falls within your insurance cover, you should be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.
If you or anyone going on holiday with you is unable to go for any reason or decides that he/she does not want to take the holiday, you should be able to transfer the whole booking or the place on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us providing you meet the following requirements:
(a) You must write to us (please use the Sales & Admin address) with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information at least 14 days before the start of the holiday.
(b) If the change can be made, you will have to pay an amendment fee of £30 per person named on the booking together with any extra costs we incur or are asked to pay in order to make the change (see point (d) below).
(c) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full cost of the holiday should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.
(d) Please note, scheduled airlines often do not allow any name changes within a certain time of the start of the holiday and generally not at all after flight tickets have been issued. If you want or need to make a name change when an airline will not allow it, you will have to cancel the original flight (which means you will lose all the money you have paid for that flight) and pay the full cost of another flight (which may not be the original flight or at the same cost as the original flight as the airline is entitled to offer the cancelled flight to anyone on a waiting list for it). This is the airline's decision and we have no control over it.
NO HIDDEN EXTRAS: All prices shown include ALL compulsory charges (Fuel Supplement, Air Passenger Duty & Flight Supplement where applicable). Book with confidence: We are members of ABTA and all our air-inclusive holidays are financially protected by the Civil Aviation Authority under the ATOL scheme
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