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Booking Conditions - Your Commitment to Us | 16. Your responsibilities

You must ensure that you and your party have valid acceptable passports, have provided any Advance Passenger Information (API), Electronic System for Travel Authorisation (ESTA) or ETA (Electronic Travel Authorisation) data and secured any appropriate visas required for your holiday (including your journey to and from your holiday destination) - see information on Passports & Visas in the Holiday Information or in the FAQ section of our website for more details. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry or submit correct documentation or data. Many of the airlines that provide the flight element of the arrangements we sell, or cruise lines we work with, impose fines and costs on us if any passengers who have booked with us do not have the necessary travel or other documents for the countries they are visiting or passing through, even where this occurs through no fault of ours. In this situation we have no choice but to pass on to you all fines, costs, surcharges, other financial penalty, and other sums of any description which are imposed on or incurred by us. You will be responsible for reimbursing us accordingly in full. All airlines require first and last names on airline tickets. This must be the same name that appears on your passport and the same name given to us when making your booking. It is your responsibility to ensure this information is correct on your Confirmation/Invoice and other documentation. Please see clause 13 for details of administration fees for changes or corrections. For more information about ESTA in the US please visit https://esta.cbp.dhs.gov and for ETA in Canada please visit http://www.vfsglobal.ca/canada/UnitedKingdom/ 

• You should check what vaccinations and other health precautions are required or are advisable for your chosen destination and journey with your doctor in good time before departure (see also the information on Holiday Healthcare and Safety in the Holiday Information or in the FAQ section of our website for more details). 

• Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have written confirmation from a doctor that they are fit to travel when checking in for their outward flight. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason. 

• You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of the commander of any aircraft or vessel, accommodation supplier or other person in authority, disruptive, unruly or dangerous either to yourself or anyone else or if you have caused or are likely to cause damage to property. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate the holiday arrangements due to your unacceptable behaviour. In this situation we will then have no further responsibility for you (including any return travel arrangements). If your unacceptable behaviour means you’re not allowed to board your outbound flight we will treat your booking as cancelled from that moment and you will be required to pay any unpaid balance of the holiday, without deduction for the unused part of it. If your holiday has been paid for in full, you will receive no refund for the unused part of it. You will be responsible for fully paying all damages occasioned by your behaviour. 

• Prior to booking, you must tell us if you or any member of your party is unwell, infirm, disabled, or has reduced mobility, including full disclosure of any requirements relating to this. Where we consider it strictly necessary, we may require that a disabled person or person with reduced mobility be accompanied by another person, as a fare paying passenger, who is capable of providing the assistance required. If in our reasonable opinion, your chosen holiday is not suitable for your condition or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the holiday is not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in clause 14 must be paid by the person concerned, and we will have no liability for any other costs or expenses you incur as a result. Prior to booking, you must provide details of any medical equipment you intend to bring so that it can be determined whether such equipment can be carried safely. You must also ensure that you can operate the equipment, that it is safe to use (please check with the manufacturer/supplier); and it is in good working order (arranging for enough equipment/supplies to last the journey). It will also be your responsibility to arrange delivery of all medical equipment where necessary. Portable oxygen tanks and oxygen concentrators may be used on board a ship, provided that we are notified in writing at least 30 days prior to sailing and we have obtained the carrier’s consent in writing. There are airline restrictions on the amount and size of medical equipment that they will carry. If you require a disabled cabin or room there are a limited number which are available on a “first come first serve” basis. Some river cruise ships may not have disabled cabins. Please check at the time of booking. For cruises where there is a ship’s doctor it must be noted that the doctor is a generalist and the ship’s medical centre is not required to be equipped to the same standards as a land based hospital or designed for the provision of extensive or continuing treatment. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither we nor the ship’s doctor shall be liable to you or anyone else travelling with you as a result of any inability to treat any medical condition as a result. Charges will apply for services dispensed by the ships medical centre.  We shall not be liable for any aspect of medical treatment provided to you or anyone else travelling with you, including, but not limited to, the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which such doctors or nurses may furnish you with. We make no warranty as to the quality of any such medical services. Please note that River Cruises do not have doctors on board. If you have any medical condition which may need emergency treatment then you must disclose this at the time of booking and a risk assessment will be undertaken. 


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