Customer Charter 2012 | Customer Charter 2012
To guarantee you will pay the lowest price for your holiday.
If we reduce the price of your full price holiday as featured in a main edition brochure after you have booked and paid for your holiday please contact us and we will pass the reduction on to you. This offer does not apply to special offer brochures. To apply, the holiday booked originally must have the same features as the reduced holiday, ie. dates, tour(s), duration, UK airport and airline (where applicable). In order to asses any reduction in price all components of the original price will be taken into account including any special offers taken at the time of booking for example the value of any free insurance. In some circumstances it may be possible to opt out of any free services originally purchased in order to take advantage of a subsequent discount. Please note that this may only be possible where the service(s) have not been utilised in any way already and will never apply to insurance. We regret that no refunds can be given in the event of exchange rate variations.
We will not be beaten on price - if you find a holiday cheaper, we will match the price and save you an extra £50 off.
If you find a holiday with the same departure date, UK airport and itinerary and you notify us before or at the time of booking we will match the price and give you an additional £50 discount per booking. The comparison holiday price should be current at the time of booking and evidence in support of the price will be required.
To give you free travel insurance.
Book your Archers holiday by 21 December 2011 to receive free travel insurance regardless of age. Free standard level insurance cover will be by Rock Insurance Services Limited, subject to the terms and conditions of the insurance policy. You must be satisfied that the policy provides cover sufficient for all your needs. If any additional cover is required, you may have to pay a fee to ensure that you are sufficiently covered.
To reward customers who book early with our best deals.
The offers listed have limited availability so we encourage you to book early in order to take advantage.
We will never add surcharges.
Legislation allows us to pass on any surcharges to you after booking where they exceed 2% of the holiday price. We promise that we will not pass on any surcharges of any kind to you so the cost of your holiday can only decrease if the price is reduced and will never increase after booking.
To protect your money and your holiday.
We are members of ABTA, and our air-inclusive packages are protected by ATOL, which means your money and holiday are secure.
Please see clause 18 'Financial Security' in our Booking Conditions for further details.
NO HIDDEN EXTRAS: All prices shown include ALL compulsory charges (Fuel Supplement, Air Passenger Duty & Flight Supplement where applicable). Book with confidence: We are members of ABTA and all our air-inclusive holidays are financially protected by the Civil Aviation Authority under the ATOL scheme
© Copyright 2012. All rights reserved. All holidays and offers are subject to availability.
