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FAQ's

  • Tours and Cruises
  • Beach Holidays

Licensing, Your Privacy and Contacting Us | Data Protection & Your Privacy

We will need to use the details you give us to properly process your booking from the point of booking, during your holiday and beyond and for improving customer service. We will also need to keep your details in case we or our suppliers (such as airlines, accommodation providers and transport companies) and agents need to contact you in respect of your travel arrangements. The details we may need to store and use include the names and contact details of you and all parties to your booking, credit/debit or other payment and passport details and where applicable, details concerning any disability, medical conditions or dietary requirements (which might disclose your religious beliefs) which might affect the chosen holiday arrangements.

We value your relationship with us and we strive to maintain an excellent level of customer service. Unless you ask us not to, in order to improve customer service across our business we will share your details with our Cosmos UK group companies (including Avalon Waterways and Cosmos Tours & Cruises). 

It may be necessary to transfer your details to a country or countries outside of the EEA, where the data protection and privacy rules are less stringent.  We or our suppliers or agents may be required to pass your and your party’s details on to certain governments or government appointed bodies or agencies in the interest of security or because we are obliged to by law.  

In making this booking, you agree to us storing, using and passing on the information referred to for the reasons stated above and in our Privacy Policy which can be found at http://www.archersdirect.co.uk/holiday-faqs/licensing-your-privacy-and-contacting-us/data-protection-and-your-privacy. We will of course inform you if there is any further information we require from you during the booking process.

Please note that, in addition to us contacting you in relation to your travel arrangements, we may also contact you following your holiday with details of other holidays / tours provided by us that may be of interest to you. We may provide your contact details to our UK group of companies for this purpose, unless you inform us that you do not wish to receive such approaches in future.

For the purposes of the Data Protection Act 1998 (“DPA”), we are a Data Controller (as defined in the DPA). You are generally entitled to ask us about details of yours that we are holding, why we're holding or processing them and to whom we have disclosed or may disclose them to. To do this, please send a letter to the address listed in Clause 8 above. We promise to respond to your request within 40 days of receiving the request in writing along with any applicable fee. There are circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held or being processed by us is incorrect then please write to us immediately as we cannot be responsible for any problems that may arise due to inaccurate information that you have provided us with. If you would like further information then you may find the following websites useful: http://www.hmso.gov.uk or http://www.informationcommissioner.gov.uk

For the purposes of protecting your security and safety, CCTV may be installed in the public areas on board all Avalon ships. We reserve the right to use images captured on CCTV where there is an incident or accident that we cannot be expected to ignore. Footage retained for evidential purposes will be retained securely and access will be restricted. Where footage is retained, we will ensure the reason for its retention is recorded, the use made of the footage and ensure its destruction once it is no longer needed. Please note that such footage may also be provided to law enforcement agencies for the purposes of detecting and preventing crime or where disclosure is otherwise required by law.

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How we'll use your details

However this does mean you will be missing out on new brochures and exclusive offers. We are also happy to send new brochures to your friends. However, we wouldn't want to send them something they would object to, so we ask that you ensure you have your friends' consent to provide their details. We comply strictly to the terms of the Data Protection Act 1998. Your details are safe with us and will never be released to other companies or third parties for their marketing purposes. If at any time, you would like us to stop sending you mailings or e-mails, please let us know and we will do so immediately. Your contact details will be used not only for marketing purposes but to maintain your booking. Please refer to our Privacy Policy for more information. The information is controlled by Archers Tours Ltd. Archers Holidays is a trading name of Archers Tours Ltd.

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